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Do you speak German and you are looking to start a career in the tech industry? Great We are in search of German proficient speakers to provide B2B Customer Support for Microsoft Portugal. Empower your digital skills while gaining a privileged know-how of the market with this Job Offer
**Microsoft SMB Store** Customer Advisor with**German (Lisbon based)**:
**The company**:
**Your opportunity**:
Experience the world of Microsoft from another side and help its corporate customers with their business concerns. Join the Lisbon contact center and work for the #1 with global career progression.
**The role**:
As a German-speaking B2B Customer Advisor, you will support Microsoft corporate clients via telephone and written customer advice, acting as SMB Store Advocate.
**This is your new job in Lisbon if**
- You have a proficient level of German and you are fluent in English (oral and written)
- You have great communication skills, coupled with empathy
- You are able to work for the project from Monday to Friday between 08.00am and 05.00pm on a shift system. Weekends are always free
- You are EU resident or you have a valid work permit
**Previous experience in Customer Service is a plus
**Your day to day at work**:
- Contact with corporate clients by telephone (80% inbound and 20% outbound calls), as well as via online chat
- Support corporate customers, mainly small and medium-sized companies from the areas of health care, industry, administration, trade, finance and education
- Provide customer-oriented solutions for all inquiries, with a focus on Microsoft Surface and Hololens product lines
- Assist with product information, price information and discounts
- Complete orders and sales on the phone
- Continuous contact with existing customers for possible optimizations and updates
**Keywords to success in B2B Customer Support**:
- Positive
- Can-do attitude
- Problem-solver
- Customer-oriented
- Digital mind-set
**Benefits**:
- Intensive training focused in software systems for electronic data processing, comprehensive product training and customer relationship management
- Fixed-term, renewable employment contract with an initial duration of 12 months with subsequent extension for a further 12 months
- Possibility of permanent employment after 24 months
