French Speaking Customer Advisor

2 semanas atrás

Portugal Cross Border Talents Tempo inteiro

About the Role

**Responsibilities**:

- Clearly and concisely communicate solutions and information in both French and English.
- Investigate and troubleshoot user inquiries, escalating complex issues to the appropriate internal teams when necessary.
- Maintain accurate and detailed records of customer interactions and resolutions.
- Adhere to established service level agreements (SLAs) and quality standards.
- Continuously learn and stay updated on product knowledge, policies, and procedures.
- Collaborate with team members and other departments to ensure a seamless customer experience.
- Identify trends in customer inquiries and provide feedback for process improvement.
- Contribute to a positive and collaborative team environment.

What We're Looking For
- **
Fluent French (C2 level)** - both written and spoken. You'll be communicating extensively with French-speaking users.
- ** Good English (B2 level or higher)** - enabling effective communication within the team and with internal stakeholders.
- ** Legal Eligibility to Work in Portugal**: You must possess valid legal documents to work in Portugal.
- ** Customer-Centric Mindset**: A genuine desire to help people and provide outstanding service.
- ** Problem-Solving Skills**: Ability to analyze issues, identify root causes, and propose effective solutions.
- ** Tech-Savvy**: Comfortable navigating digital platforms and learning new software quickly.
- ** Attention to Detail**: Meticulous in recording information and providing accurate solutions.
- ** Adaptability**: Ability to thrive in a fast-paced and evolving environment.
- ** Team Player**: Willingness to collaborate and support colleagues.

Bonus Points (but not mandatory)
- Prior experience in customer service, help desk, or a similar role (especially in a non-voice environment).
- Experience with CRM software or ticketing systems.
- Familiarity with online content platforms or social media.

What We Offer
- **
2000 EUR Signing Bonus**:

- ** Competitive Salary**: We offer an attractive salary package that recognizes your skills and contributions.
- ** Career Growth Opportunities**: We're committed to your professional development and provide pathways for advancement within the company.
- ** Health & Life Insurance**: Comprehensive coverage for your well-being.
- ** Flight tickets to Porto.**:

- ** Accommodation in Porto upon arrival.**:

- ** Dynamic and International Work Environment**: Join a diverse team in a vibrant city.
- ** Extensive Training**: Comprehensive onboarding and ongoing training to ensure your success.
- ** Modern Office in Porto**: Work in a comfortable and well-equipped office space.
- ** Employee Well-being Programs**: Various initiatives to support your physical and mental health.
- ** Team Events & Social Activities**: Opportunities to connect with colleagues and enjoy your time in Porto.
- ** And Many More Benefits**

Why Porto?

Porto is a charming and historic city known for its stunning architecture, delicious food, vibrant culture, and welcoming atmosphere. It offers a fantastic quality of life, with a lower cost of living compared to many other European cities. From its picturesque riverside to its bustling city center, Porto provides a perfect blend of tradition and modernity.

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