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Customer Service Advisor

Há 20 horas


Porto, Portugal SIUP Consultoria Tempo inteiro

Position: Customer Service Advisor (FLUENT in German and Italian)

Location: Porto, Portugal

Work model: On-site

Employment type: permanent contract

Remuneration: 1100 + bonuses

RESPONSIBILITIES:
Support our merchants for all questions and inquiries about our product and service

Actively work on the optimisation of all processes related to our customers, to constantly increase the happiness of our merchants

Closely work with other departments together, for example Sales and Marketing

**REQUIREMENTS**:
Native/fluent in Italian (or German) both verbal and written (C2 level). Fluent in English (minimum B2 level)

Ability to take stressful situations well

Previous Contact Centre or Customer Service experience (preferable)

Good and customer-friendly service is the highest priority for you

Curious and persistent in solving issues

Organised and can keep a cool head even in stressful situations

**OFFER**:
Working hours: Monday to Friday, between 08:00 and 19:00 with the possibility to extend late shift until 21:00 as per client agreement

Workload: 40h/week (full time)

A dynamic and creative team with a positive and friendly atmosphere

Food vouchers

Guidance and tools to reach your full potential

Training Conditions Duration: 30 calendar days

Schedule: Monday to Friday, between 08:00 and 17:00

**Tipo de oferta**: Período Integral, Integral/Full-time

Pagamento: 950,00€ - 1 100,00€ por mês

**Benefícios**:

- Cartão/Ticket refeição
- Subsídio de transporte

Horário de trabalho:

- Turno de 8 horas
- Turno rotativo

Remuneração suplementar:

- Bónus de performance
- Décimo terceiro salário
- Subsídio de Natal

Requisito de idioma flexível:

- Português Não Necessário