Assistenza Clienti

**PT**: MUITO URGENTE Suporte ao cliente -Serviço de streaming / home office-REMOTO / Início 20.02
**IT**: MOLTO URGENTE Assistenza clienti - Servizio di streaming / Home Office-REMOTE / Inizio 20.02

**Location: We offer remote work system in Portugal (mainland)**
- **Possible start date: 20.02**:

- We don’t need any experience, we offer training
- **Shifts system: Monday -Sunday (7:00 -21:00) -full time 40h / 5days per week incl. Public Holidays (2 rotational days off)**

Our client is a premier streaming service that offers a vast collection of movies, TV shows, and original content from well known brands The platform delivers magical entertainment experiences to millions of subscribers worldwide.
Join our team to be part of an innovative, creative, and dynamic environment where storytelling comes to life and inspires audiences of all ages.

**As a Customer Support you will**:

- **Support of all customers’ requests in Italian by phone, chat and social media**:

- Serve as the first point of contact for viewers and act as a vital brand ambassador
- Deliver accurate and real-time responses to viewers' inquiries.
- Maintain detailed records of customer interactions, including inquiries, complaints, and actions taken.

**Competitive salary and remuneration system (incl. meal allowance)**:

- **1000€ gross x 14 months**(it's equivalent of **1166€ x 12 months)** -base salary
- **up to 100€ gross** performance bonus/month
- **meal allowance: 7,23€ NET/day** in a voucher card (approx 145€ NET/month)
- **20 €/month -**Transport allowance

**What do we offer?**
- **Possible start date: 20.02**:

- Fixed term, renewable full time employment contract for 6 months (according to the Portuguese law)
- **Shifts system: Monday -Sunday (7:00 -21:00) -full time 40h / 5days per week**incl. Public Holidays (2 rotational days off)
- **We offer remote work system in Portugal (mainland)**:

- **Complete online hiring process regulated & we send the EQUIPMENT to your home**:

- A Bring a Friend Program with attractive incentives
- **Private Health Insurance from day 1**:

- Benefit from our modern amenities, many discounts in local businesses, sports and social responsibility activities, internal parties and much more

**What do we expect?**
- **You speak Italian (at least C2 level)**:

- **You speak communicative English - min. B2 level**:

- **You live in Portugal (mainland)**:

- You are customer-oriented and enjoy interacting with people

**EU citizenship or a residence permit in Portugal is mandatory**

Are you interested in a new adventure?

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Pay: 1,000.00€ - 1,100.00€ per month

Application Question(s):

- Have you ever worked at Concentrix/Webhelp in Portugal or were you in the recruitment process with them before? If so, please leave a comment here:

- Do you speak Italian C1- native?
- Do you speak communicative English (min B1/B2)?
- Are you ready to work remotely in Portugal (mainland)?
- When is the closest possible date to start for you?
- Your current location (City):

- Are you legally authorized to work in Portugal?

If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc.).
- Outside of Portugal CANDIDATES: If you are living ABROAD now, are you ready to relocate to Portugal? If so, when is this possible for you?

**Education**:

- High school or equivalent (required)

**Language**:

- English (min. B2) (required)
- Italian (C1-native) (required)

Expected Start Date: 20/02/2025