Senior Engineering Manager

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

**About the Platform Streaming team**:

- Event data is at the center of Gorgias’s architecture & product. This platform team is defining how we shape and transmit events across all of our systems. The team ensures that systems these events cross are built with consistency, reliability & scalability in mind. We’re also working towards a mature Data Mesh Architecture.
- In the team, we're big users of Kafka, GCP PubSub, RabbitMQ as brokers. Debezium for CDC & Stream processing frameworks (Kafka Connect, Kafka Streams & Apache Flink). Flink is used in the majority of our streaming processing workloads. In terms of storage we’re using primarily using Postgres (OLTP), ElasticSearch (Full Text Search), Clickhouse (customer facing OLAP workloads) & BigQuery (for internal use only).
- The team directly owns services that are used by other product engineering teams like the Flink Operator, Debezium & Webhook Infra and ensures data consistency, high quality of service and support. For Kafka & PubSub we’re using a managed service - which is mostly around monitoring & operational work.
- The team also provides common functionality & SDKs to move data around, for instance feeding Caches and other storages like Elasticsearch, Redis, BigQuery, etc. The goal is to make those self-service for every other team to leverage.
- The team runs office-hours, workshops and sometimes works embedded in product teams to build systems that cannot be done with a self-service approch or the data streaming expertise is missing. The team helps building the system, trains the target team and reverts back to the team platform team. It does not remain on call for everything they help build.
- The team is currently composed of 6 Senior Engineers and the majority of their work is on platform systems that are offered as services to other teams.
- This team is NOT: IT data, data governance, batch processing and feeding data warehouses. The team is focused on delivering high-quality data within the product and providing an interface to external stakeholders.

**What You'll Do**:

- Contribute to the Platform team vision and own the Platform streaming and the broader Event Driven Architecture vision & strategy.
- Design and build scalable & reliable event driven systems with other senior platform engineers that are used by product engineering teams.
- Work closely with senior management, product and other managers with the goal to expand our internal Platform and shape our whole architecture, you need to build a good rapport with your peers and bring Platform to them and vice-versa.
- You will take part of the broader engineering vision when it comes to OLTP, OLAP & events storage design, how to shape events and messages, service-to-service communication, schema management, events lifecycle, contract negotiations of managed services vendors and more.
- Manage a team of very 6 very senior engineers and ensure that the team delivers impact that affects the entire company.
- You will be reporting directly to the CTO.

**Who You Are**:

- 3+ years in an Engineering Manager role.
- 5+ years of experience with Kafka ecosystem. Apache Flink experience is a big plus.
- 7+ years of experience in back-end, ideally with Java (or flavors of it).
- Experienced with asynchronous microservices, understands distributed computing and architecture in general.
- Understands data consistency, CAP theorem, cloud infrastructure, observability, scaling.
- You are passionate about learning and want to help us learn too.
- You have the drive and focus to get challenging projects over the finish line, and you are comfortable advocating for what you need to do your best work
- You thrive in a fast-paced environment.

**Perks and Benefits**:

- 25 days of paid leave (We follow each country's appropriate PTO Laws)
- Paid sick leave
- Paid parental leave (16 Weeks)
- MacBook Pro
- Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
- Included in your offer’s calculation, there’s a 5% bonus for healthcare to compensate for Private Health costs
- Get €700 to set up your workstation at home (working from home should feel breezy)
- Get €2000 of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching)
- Every quarter, we organize an online compa