Customer Support in French, Lisbon Office, Monday-friday Start: 8.01

**FR**: Support client en français, bureau de Lisbonne, du lundi au vendredi
**PT**: Apoio ao Cliente em Francês, escritório em Lisboa, Seg-Sex

**Location: Lisbon, Portugal**
- **Possible start: 8.01**:

- We offer efficient and fast remote recruitment process
- **It is great possibility to get good money throughout the year in Portugal**:

- **2-shifts working schedule in the time frames**:Monday-Friday**:7:30-20:00**(Greek time - 8h/day, 40h/week, 5 days/week) **with weekends off**:

- **We do NOT require previous experience**, we will teach you everything

**Company**:
Our client is the world's largest publicly traded property and casualty insurer for Homeowners.

If you are seeking a role where you manage a variety of internal accounts, then we would love to hear from you

You will provide a warm and professional contact with each of our customer’s clients. You will ensure excellent service standards and maintain high customer satisfaction while reaching your career goal and contributing to the future success of the company.

**As a Customer Support you will**:

- **Receiving telephone calls or chat from French clients**wishing to obtain various types of information concerning the insurance policy **-only inbound**:

- Indexation and electronic archiving in our document management tool
- Policy changes/Cancellation requests/Making a claim, updating payment details
- **This position is NOT connected with sales/acquisition - it's only operational support while the customer himself wants to change something in his account**

**What do we expect**:

- **Fluency in French (C2 - native)**:

- **Communicative English level**:

- You live anywhere in Lisbon or you are ready to relocate there
- Ability to communicate clearly and effectively
- You are looking for adventure in fast growing, international company
- **We do NOT require previous experience**, we will teach you everything

**Competitive salary and remuneration system (incl. meal allowance)**:

- **Base salary: 1050 € gross x 12 months**(or 900 € gross x 14 months) - you choose the payment schedule
- **50€**gross/month - fixed project bonus
- **up to 100€**gross performance bonus/month,
- **meal allowance: 7,63€ NET/day**(approx. 167,86€ NET/month in a voucher card)
- Your average _**monthly gross salar**_y ranges _**from €1100 to €1368**_

**What we offer**:

- **Possible start: 8.01**:

- **2-shifts working schedule in the time frames**:Monday-Friday**:7:30-20:00**(Greek time - 8h/day, 40h/week, 5 days/week) **with weekends off**:

- **Full-time fixed-term contract**for 6 months with the possibility of extension (under Portuguese law), with **NO Permanence Clause required**:

- Training is provided at the beginning of the work
- **We offer office based work system in our modern location in Lisbon - Oriente**:

- **Complete online hiring process regulated**:

- **Private Health Insurance from day 1**:

- Possibility to participate in a growing multicultural Project
- Benefit from our modern amenities, many discounts in local businesses, sports and social responsibility activities, internal parties and much more

**Note: We require EU citizenship or full rights to work in Portugal**

Are you interested in a new adventure?
- # _assistente administrativo; apoio ao cliente; vagas emprego; atendimento ao cliente; assistente apoio cliente; operador de call center; companhias aéreas, francês #frenchlisbon

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: 950.00€ - 1,050.00€ per month

Application Question(s):

- When is the closest possible date to start for you?
- Are you ready to work in our Office in Lisbon Oriente?
- Are you legally authorized to work in Portugal?

If you are not an EU citizen, confirm on what basis you can work in Portugal (VISA/Work Permit/etc.).
- Is French your native language?
- Your current location (city):

- Have you ever worked with Concentrix or Webhelp in Portugal? Please leave the notes here:

- Is your English language at working proficiency level (min. B2)? Please confirm here:
**Education**:

- High school or equivalent (required)

**Language**:

- French (C2- native) (required)
- English (min. B1+) (required)