German Speaking Technical Support Specialist
Há 2 dias
Position: German Technical Support Specialist Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Provide customer support through phone, email, or chat for product usage, connectivity, and functionality issues.Perform initial troubleshooting, including checks on power, network status, and device interfaces.Guide users through standard support procedures such as resets, connection checks, and app configurations.Escalate unresolved or complex issues to higher-level support teams with thorough documentation.Contribute to knowledge base updates and suggest process improvements based on recurring issues.Manage support cases based on priority, service agreements, and issue urgencAccurately document all customer interactions and technical diagnostics in a ticketing or CRM system.Monitor trends in support issues and report insights to improve product reliability.Stay updated on product developments, software updates, and support protocols.Ensure all remote support activities comply with operational and safety standards. REQUIREMENTS: Native/fluent in German, with strong written and oral skills, as well as proficiency in English (at least B2)High school diploma or equivalent; technical training or certifications are a plus.Experience in a customer-facing technical support role, ideally in a contact centre or tech environment.Basic knowledge of electrical systems, IoT devices, or general network troubleshooting.Familiarity with technical standards or protocols is an advantage.Strong verbal and written communication skills, with the ability to explain technical issues to non-technical users.Proficient in using CRM or ticketing tools for support tracking.Willingness to work in shifts, including weekends and holidays.Experience supporting multiple communication channels (chat, email, voice, back office) is desirable.Able to work in a hybrid setup; local residency may be required based on operational needs. OFFER: Lunch vouchers 10,20 EUR per day.Hybrid working (evenings/weekends)40 EUR transportation allowance or company shuttle.Additional birthday day off. Guidance and tools to reach career potential.
-
Lisbon, Portugal Cross Border Talents Tempo inteiroMarketing Customer Service Specialist – German Speaking (Social Media & B2B Support) Location: Lisbon, Portugal (On-site) Contract Type: 6-month contract Start: ASAP Work Model: Onsite only About the Role We are looking for a German-speaking Customer Service Specialist to support our client’s B2B advertisers on one of the world’s leading social...
-
Lisbon, Portugal Cross Border Talents Tempo inteiroMarketing Customer Service Specialist – German Speaking (Social Media & B2B Support) Location: Lisbon, Portugal (On-site) Contract Type: 6-month contract Start: ASAP Work Model: Onsite only About the Role We are looking for a German-speaking Customer Service Specialist to support our client’s B2B advertisers on one of the world’s leading social...
-
Lisbon, Portugal Cbtalents Tempo inteiroLocation: Lisbon, Portugal (On-site) Start Date: 08-January-2026 We are seeking a highly motivated and customer-focused individual to join our international team in Lisbon as a German-Speaking Technical Support Specialist. You will be the primary point of contact for our German-speaking user base, providing high-quality technical assistance and ensuring a...
-
German-Speaking Support Specialist in Lisbon
Há 12 horas
Lisbon, Portugal Cbtalents Tempo inteiroLocation: Lisbon, Portugal (On-site) Start Date: 08-January-2026 We are seeking a highly motivated and customer-focused individual to join our international team in Lisbon as a German-Speaking Technical Support Specialist. You will be the primary point of contact for our German-speaking user base, providing high-quality technical assistance and ensuring a...
-
Lisbon, Portugal The lemon Consulting Tempo inteiroPosition: Technical Support Specialist Location: Lisbon, Portugal Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Provide customer support through phone, email, or chat for product usage, connectivity, and functionality issues.Perform initial troubleshooting, including checks on power, network status, and device...
-
Website Support Specialist –
1 semana atrás
Lisbon, Portugal Cbtalents Tempo inteiroWebsite Support Specialist – German & English Work Location: Lisbon, Portugal – On-site Contract Duration: Fixed-term contract (CDD) – 6 months Working Hours: Monday to Friday Rotating shifts between 06:00 and 22:00 Days off: Saturday and Sunday Early Shift Support: Uber transportation provided up to 25€ for shifts starting at 06:00 Position...
-
German Speaking Technical Support Agent
Há 3 dias
Lisbon, Portugal Mercier Consultancy MD Tempo inteiroMercier Consultancy MD is excited to announce an opening for a German Speaking Technical Support Agent, offering fully paid relocation to Greece. This is a fantastic opportunity for individuals who are passionate about technology and customer service. As a Technical Support Agent, you will be instrumental in assisting our German-speaking clients by providing...
-
Lisbon, Portugal Talingual Tempo inteiroLocation: Lisbon, PortugalRole: German-speaking B2B Advertising Support SpecialistSalary: €1,100 p/m (14 salary payments p/a), plus fixed complexity bonus of €100 p/m (11 salary paymentsp/a) plus €7.63 per working day meal allowanceWorking hours: 40 hours per week: rotational between: Monday to Sunday 7:00 - 19:00.Relocation: Available subsidised room...
-
Lisbon, Portugal Cross Border Talents Tempo inteiroAre you a natural communicator who loves helping people? Do you want to work in a vibrant, multicultural environment where your language skills make a real difference? This is your chance to join a global company in sunny Lisbon as a German-Speaking Customer Support Specialist, providing top-notch assistance to international clients. What You´ll Do: Be...
-
German-Speaking Digital Marketing Optimization Specialist
2 semanas atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroJob Title German-Speaking Digital Marketing Optimization Specialist (m/w/d) – Relocation to Lisbon Location Lisbon, Portugal – Anjos Office (Hybrid work model) Start Date ASAP Contract Type Permanent contract (with probation period)Role Summary Are you a German-speaking Digital Marketing Specialist with experience in online advertising and campaign...
