Business Development Specialist I
2 semanas atrás
About the Role
Our team works directly with new drivers who have signed up to the Uber platform, they actively work with these new drivers through their licensing process, through onboarding and all the way until they take their first trip with Uber. In the program, CommOps and Ops collaborate closely to understand and tackle new driver partners' most important priorities through specialized and dedicated Ariane account managers. Ariane account managers provide one-on-one personalized concierge experience where drivers are matched with an agent at various points in their early lifecycle and agents contact drivers proactively to provide customized coaching and recommendations and support them through the onboarding process.
Who You Are
- Incredibly empathetic and understanding of both riders and driver partners alike. You will be a powerful advocate for Uber's users and are obsessed with the community experience.
- Cool and calm under pressure. You have superior organizational skills, integrity, and great follow-through on tasks.
- Naturally curious. You love learning how things work and you're always looking for ways to innovate. You enjoy testing different support strategies and tracking the results.
- The ultimate relator. You're eloquent and able to strike the perfect tone, whether you're explaining a new policy to a drivers, explaining the importance of certain complicated metrics, or responding to support issues over the phone
- You love Uber. You are driven by helping others and being on the front-lines of a highly visible, fast-growing brand.
- You can move quickly with care. You embrace change and can absorb new information with ease.
- You are a churn buster. You are quick to recognise a churn risk and turn it into an opportunity to re engage.
What You Will Do
- Develop and manage Driver relationships through outbound trigger-based calling
- Take ownership of managing multiple driver accounts
- Provide customized coaching and recommendations to your driver partners
- Deliver against multiple KPIs, per market priorities: such as conversion rate and driver-first trips..
- Act as a voice of the customer capturing insights at every opportunity
What You Will Need
- Proficiency in Dutch, French and English is required
- An Owner: Proactive, passionate and self-driven, you are deeply committed to taking Uber support to the next level and rise to the occasion to solve problems, big and small. You have the initiative to solve problems on your own.
- Knowledge Champion: Strong understanding and knowledge of driver support, keeping up to date with updates, ongoing initiatives.
- Exceptional communication skills: Effective communicator, verbal & written.
- Detail Oriented: Proven ability to multi-task and follow through while paying strict attention to detail.
- Naturally Curious: Coachability, open to incorporating feedback, and dedication to improvement of your craft.
- Excellent Team player: You collaborate internally or across functional/regional areas to get the best possible outcome riders.
- Positive: An infectiously positive attitude and drive to win; hustle with determination.
- Passionate: A genuine passion for Uber and exceptional customer experiences.
- Problem Solver: use discretion and understanding of local nuance and the driver experience to make on-the-spot decisions in how to best support drivers
-
Business Development Specialist
Há 23 horas
Lisboa, Lisboa, Portugal MAN Global Business Services (GBS) Portugal Tempo inteiroReady to shape the future of Global Business Services?Join our Strategy & Performance Management team in Lisbon and play a key role in driving strategic growth, innovation, and governance for a leading international automotive company.Your role:As part of the newly established Global Business Services (GBS) organization, structured into three pillars –...
-
Business Development Specialist
2 semanas atrás
Lisboa, Lisboa, Portugal ThinkOpen Solutions Tempo inteiroSobre a EmpresaCriada em 2010, a ThinkOpen Solutions fornece soluções ERP Odoo de elevado retorno. A nossa missão é gerar valor para os clientes através da implementação de tecnologia de ponta focada no negócio. Somos o primeiro parceiro oficial Odoo em Portugal e responsáveis pela adaptação da solução às necessidades nacionais.Com inúmeros...
-
Business Development Specialist
Há 4 dias
Lisboa, Lisboa, Portugal Uber Tempo inteiroAbout The RoleThe Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Within our Community Operations organization, our business development team focuses on revenue generating activity.What You'll DoProvide high quality support to clientsMeet sales or revenue...
-
Business Development Specialist
Há 4 dias
Lisboa, Lisboa, Portugal Uber Tempo inteiroAbout The RoleThe Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Within our Community Operations organization, our business development team focuses on revenue generating activity.What You'll DoProvide high quality support to clientsMeet sales or revenue...
-
Lisboa, Lisboa, Portugal Indie Campers Tempo inteiroABOUT USIndie Campers is the leading campervan Marketplace, dedicated to making road trips accessible and unforgettable for everyone. Our mission is driven by innovation, a strong product, and an unwavering commitment to our customers. By prioritizing a seamless booking experience and delivering high-quality road trips at competitive prices, Indie Campers...
-
Business Development Specialist
Há 4 dias
Lisboa, Lisboa, Portugal INTELCIA Tempo inteiroA Intelcia Shared Services, é uma nova linha de negócio daIntelcia Portugal, especializada em soluções dePermanent Placement,Business Process Outsourcing (BPO),Recruitment Process Outsourcing (RPO). Com uma abordagem orientada para a excelência na colocação dos melhores talentos, criamos parcerias sólidas e duradouras com clientes nacionais e...
-
Business Development
1 semana atrás
Lisboa, Lisboa, Portugal Mootiva Tempo inteiroBusiness Development (Mid-Level) – International Technology ServicesLocalização:Lisboa | Regime Híbrido (2 dias no escritório)Tipo:Full-timeViagens:~30% (principalmente Europa | pontual para GCC e América do Norte)Sobre o ClienteO nosso cliente é umaempresa tecnológica em forte crescimento, especializada emserviços cloud e plataformas enterprise,...
-
Lisboa, Lisboa, Portugal Uber Tempo inteiroAbout the RoleThe Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Within our Community Operations organization, our business development team focuses on revenue generating activity.What You Will DoProvide high quality support to clientsMeet sales or revenue...
-
Lisboa, Lisboa, Portugal Uber Tempo inteiroAbout The RoleThe Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Within our Community Operations organization, our business development team focuses on revenue generating activity.What You Will DoProvide high quality support to clientsMeet sales or revenue...
-
Business Development
1 semana atrás
Lisboa, Lisboa, Portugal TIMWETECH Tempo inteiroTIMWETECHis a global digital enabler for telcos and enterprises, operating in over 80 markets. We're looking for aBusiness Development & Strategy Analystto join ourPre-sales & Strategy team at our Lisbon headquarters, supporting our global operations.This is a high-impact, cross-functional role offering direct exposure to C-level executives, and...
