Digital Advertising Support Specialist

Há 5 dias


Lisboa, Lisboa, Portugal ProLine Tempo inteiro

We are looking for candidates with a strong customer focus and solid digital marketing knowledge.

Join an international, fast-growing environment where you will support B2B advertisers using advanced digital advertising solutions from a leading global technology company (client name remains confidential).

In this role, you will act as a trusted partner for advertisers, supporting them with product troubleshooting, campaign-related inquiries, and platform optimization. This position offers strong exposure to AdTech, Digital Marketing, and B2B Customer Success, making it an excellent step for long-term career growth.

Key Responsibilities
Take an active role from day one in improving service quality and advertiser experience

Handle end-to-end advertiser support cases via email and chat

Troubleshoot product, technical, and policy-related issues

Collaborate closely with internal Product Operations and Engineering teams

Own customer cases and ensure timely resolution

Drive Customer Satisfaction (CSAT) through high-quality service

Ensure adherence to SLAs while maintaining strong productivity

Support advertisers with best practices for campaign setup, optimization, and performance

Mandatory requirements:
Fluent Arabic (native-level) and English B2

Proven experience with paid advertising campaigns

Degree in Marketing or a related field

Hands-on experience in Digital Marketing

Previous experience in a Contact Center or AdTech environment

Good understanding of social media platforms and digital advertising fundamentals

Strong communication, problem-solving, and analytical skills

Ability to work independently and as part of a team

Working Schedule
Shift-based schedule: Monday–Sunday, 07:00–19:00, with two rotating days off

Compensation & Benefits
Competitive compensation package

Meal allowance provided on working days

Health insurance available from day one

Relocation support for candidates moving to Portugal

Accommodation assistance during the first months

Stable contract with potential for extension

Supportive onboarding and continuous training

Why Join Us
Gain hands-on experience in B2B Digital Advertising and AdTech

Work in a multicultural, international environment

Build a long-term career in Digital Marketing, Ad Operations, or Customer Success

Work in Lisbon — one of Europes most attractive cities for international professionals

Interested?
Send us your
CV in English
and become a part of our international team.



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