Digital Advertising Experience Specialist
1 semana atrás
Location: Lisbon On-site
Schedule: 24/7 rotation (Monday to Sunday) 2 rotating days off
Contract Type: 6 months
Salary: 1000 EUR/month x14 months
Are you ready to deliver outstanding customer experiences for a global project?
Join our team in Lisbon as a Customer Service Representative and become the first point of contact for a leading international client. Help users solve issues, answer questions, and ensure customer satisfaction in a fast-paced, multicultural environment.
What We Offer
- Work on-site at our modern Lisbon office
- Base salary: 1000 EUR/month (paid 14 times per year)
- Complexity bonus 200 EUR/month (paid 11 times per year)
- Meal allowance: 2,014.32 EUR net per year (7.63 EUR net/day)
- Relocation support: Room in a shared apartment (max. 12 months) only 280/month including utilities (deducted from payslip)
- Dynamic, international environment with growth opportunities
Your Key Responsibilities
- Take an active role from day one by identifying opportunities to improve service delivery and user experience.
- Handle and resolve full-cycle product troubleshooting and advertiser support cases via email and chat, covering technical, product, and general inquiries.
- Own each case and drive resolution by collaborating with in-house Product Operations and Engineering teams.
- Ensure excellent customer experience by delivering timely updates and maintaining high satisfaction across all touchpoints.
- Meet service level targets, adhere to quality and productivity metrics, and contribute to Best in Class case resolution times.
- Collaborate with internal technical specialists to educate advertisers on product features, functionalities, and common issues.
What Were Looking For
Languages:
- Italian C1 or higher
- English B2 minimum
Skills & Qualities:
- Proven experience in managing paid digital campaigns (mandatory).
- Degree in Marketing or a related field.
- Professional experience in Digital Marketing.
- Previous experience in a Contact Centre or service program supporting an Advertising Technology company.
- Familiarity with social media products and a basic understanding of digital advertising ecosystems.
- Strong customer-service orientation with excellent communication and problem-solving skills.
- Ability to work effectively both independently and as part of a team.
Why Join Us?
Be part of a passionate, multilingual team supporting a major international brand. We offer you training, career development, and the opportunity to grow in one of Europes most exciting cities.
Start Date: 15 Jan 2026
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Lisboa, Lisboa, Portugal Boeva Tech Tempo inteiroLocation: Lisbon On-siteSchedule: 24/7 rotation (Monday to Sunday) 2 rotating days off Contract Type: 6 months Salary: 1000 EUR/month x14 months Are you ready to deliver outstanding customer experiences for a global project? Join our team in Lisbon as a Customer Service Representative and become the first point of contact for a leading international client....
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