Operations Specialist

Who are we?
At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

We're looking for an experienced Operations Specialist to join our CTO Office in Lisbon. In this role, you'll support the Chief of Staff to the CTO by providing data-driven insights, operational analysis, and business planning support to drive efficiency across our global technology organization.

This is a great opportunity to work closely with senior leaders, contribute to strategic initiatives, and help shape how Finastra's technology function operates.

Key Responsibilities

• Provide data analysis, insights, and reporting to support the CTO management team.
• Develop and maintain dashboards and performance metrics to monitor operational and financial performance.
• Build and review business cases, ensuring accuracy, alignment with forecasts, and sound financial assumptions.
• Review contracts and budgets associated with the CTO group, identifying risks or variances.
• Support budgeting, forecasting, and business planning processes across the CTO organization.
• Collaborate with leaders across Technology, Enterprise Risk, and Finance to enhance governance, reporting, and controls.
• Contribute to process improvement initiatives to increase efficiency and standardization across the CTO organization.

Required Skills And Experience

• 5–7 years' experience in operations, business analysis, or a similar function supporting technology or corporate functions.
• Minimum 3 years' experience performing complex data modelling and analysis.
• Demonstrated proficiency in database management and spreadsheet applications, including advanced Excel skills.
• Experience with Power BI or other data visualization tools preferred.
• Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
• Excellent stakeholder management and communication skills; able to collaborate effectively at all levels.
• Highly organized, proactive, and able to manage multiple priorities in a fast-paced environment.
• Comfortable working in a technology-driven organization with global stakeholders.

Why Join Us
This is an opportunity to be part of a newly formed team within the CTO Office, helping to operationalize and strengthen Finastra's global technology organization.

You'll work closely with senior leaders, gain visibility across multiple technology domains, and contribute directly to strategic initiatives driving efficiency, governance, and growth.

Benefits
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

• Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.
• Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
• ESG: Benefit from paid time off for volunteering and donation matching.
• DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, , , , ).
• Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
• Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
• Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra