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Service Desk

3 semanas atrás

Lisboa, Lisboa, Portugal Claranet Portugal Tempo inteiro

We're fast learners, hard workers, natural collaborators... and we
Make Modern Happen

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world's most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

If you share our vision, join us

Right now, we are looking for a
Service Desk
to integrate our internal team, based in
Lisbon.

Your responsibilities include:

  • Proceeds to troubleshoot, control and monitor software and hardware in our Desktop Management environments;
  • Implements requests for user account changes in Windows domain Active Directory and email management systems;
  • Resolves micro informatics issues remotely;
  • Diagnosis of problems occurring in the network and in systems or operating faults.

You must have:

  • Minimum 12th grade level (mandatory);
  • Fluency in portuguese (mandatory);
  • Fluency in English (valued);
  • Experience in Windows operating systems and MacOS (troubleshooting & installation);
  • Experience in Office 365 management (users, mailboxes, distribution lists, licencing, policies, etc);
  • Experience in Microsoft Office application environments (troubleshooting & installation);
  • Management of users and groups in Active Directory;
  • Access and permissions management in Microsoft Fileshare;
  • Hardware and peripherals (Troubleshooting, software and hardware installation);
  • Knowledge of networking troubleshooting and configuration (valued);
  • Experience in managing CMDB assets;
  • Comptia Certification\ITIL (preferable);
  • Remote access tools knowledge \ ITSM tools;
  • Availability for 8h-23h x7.

We value:

  • ITIL awareness and practice (We value certifications);
  • Dynamism and initiative;
  • High sense of responsibility;
  • Ability to analyse and solve problems;
  • Ability to prioritise tasks based on importance and urgency;
  • Easy interpersonal relationship and team spirit.

We offer:

  • Regular professional development;
  • Certification paths resources;
  • Regular teambuilding programs;
  • Friendly workplace.

Workplace:
Lisbon (On-Site)

Claranet: Make Modern Happen