French Customer Support in Braga
Há 4 horas
Kickstart Your Career in Customer Support
Join a friendly, fast-paced team where empathy, teamwork, and professionalism are at the heart of every interaction. If you're proactive, organized, and enjoy solving problems for others, this role is a great step toward a long-term career in customer support.
Role Overview:
As a
Customer Support
, you'll be the main point of contact for customers, assisting them through phone, email, and live chat. Your focus will be to provide quick, accurate answers and ensure a smooth and positive customer journey.
Key Responsibilities:
- Multi-channel support: Assist customers professionally via phone, email, and chat
- Problem solving: Respond to questions about products/services, troubleshoot issues, and support account-related requests
- Customer guidance: Explain solutions clearly, address concerns, and ensure customers feel supported
- Accurate documentation: Log interactions and resolutions carefully in internal systems
- Escalations: Flag and escalate complex or sensitive cases according to procedures
- Team collaboration: Work closely with internal teams to resolve issues efficiently
- Quality & targets: Meet service KPIs, quality standards, and response-time goals
- Ongoing learning: Stay updated on products, policies, and best practices to deliver excellent support
Requirements:
- Language Proficiency: Fluent in French (C2 level)
- Eligibility: EU citizenship or a valid Portuguese residency card
- Experience: 0–1 year in customer support or a related role
- Skills: Strong communication, analytical, and problem-solving abilities
- Mindset: Eager to learn, adaptable, and motivated to grow within a fast-paced environment
Why Join Us?
- Competitive Salary: Compensation that reflects your skills and potential
- Performance Bonus: Recognition for outstanding results
- Meal Allowance: Daily support for your meals
- Transportation Support: Assistance with commuting costs
- Health & Life Insurance: Comprehensive coverage for your peace of mind
- Relocation Package: Smooth transition support if you're moving to Portugal
- Hybrid Work: Balance the best of in-office collaboration and remote flexibility
Ready to elevate your career?
Apply today and become part of a forward-thinking team that values growth, innovation, and excellence in service
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