Advertising Client Advisor
1 semana atrás
Workster is partnering with a worldwide outsourcing leader to support their major social media client with Advertising campaigns, providing guidance and assistance to their clients in a B2B context, for the Brazilian market.
Your responsibilities
include managing and resolving product troubleshooting and provide customer support related to the company advertising products.
- From the beginning, you will take an active role in continuously seeking for initiatives to enhance service and improve the overall user experience.
- Handle and resolve end to end product troubleshooting and customer support for our client advertising products, on case volumes across email and chat channels.
- Own and drive query resolution through collaboration within house Product Operations & Eng groups to resolve all types of generic, technical or product queries.
- Drive overall Customer Satisfaction metrics ensuring service quality through case journey, providing regular updates across touch points.
- Drive adherence to service levels across channels and achieve Best in Class productivity, impact resolution times for end customer.
- Partner with inhouse technical specialists to educate advertisers on product features and common issue types.
Your Qualifications
- Brazilian Portuguese speaker and fluent English (B2 level)
- Experience on paid campaign management;
- Have a degree in Marketing or related field (a plus)
- Have experience in Digital Marketing;
- Have experience in a Contact Centre, Service program for any Advertising Tech company;
- Are fluent with any social media products usage and basic understanding of digital advertising
- Have a strong customer service-oriented skill.
- Can work as a team member, as well as independently.
The Offer
- Competitive base salary and benefits
- Modern office setting in the centre of Lisbon
- Daytime shifts between 07h-19h, 8h per day
- Stable employment contract & benefits
Apply today via LinkedIn - our Team contacts all suitable applicants within 48h
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