FVL Claims Administrative

1 semana atrás

Lisboa, Lisboa, Portugal Gi Group Tempo inteiro

Location:
Lisbon

Schedule:
08:00 – 17:00 (Monday to Friday)

Work Model:
Hybrid (first month on-site; afterwards 3 days in the office + 2 days remote)

We are recruiting a professional fluent in
French and English
to join the team of one of our clients, ensuring the handling of claims, contact with customers/suppliers, and administrative follow-up of processes.

Responsibilities


• Receiving and managing phone calls and emails;


• Analysing and handling customer/supplier claims;


• Identifying responsibilities and following up processes (including contact with claimants and the car manufacturer);


• Analysing and validating disputed invoices;


• Administrative follow-up of processes until closure;


• Updating records and supporting KPI/report monitoring.

Profile


• Fluency in
French and English
(mandatory);


• Experience in administrative or process management roles (preferred);


• Strong analytical skills, attention to detail and accuracy;


• Good communication, organisation, and autonomy;


• Problem-solving skills.

Conditions


• Direct contract with the client;


• Attractive salary package;


• Life Insurance, Health Insurance (for employee and children), and other benefits;


• Annual bonus up to 1 salary (based on objectives; paid in April).

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