Digital Product Manager

Held by the Crédit Agricole Group, one of the largest European banking groups, Banco Credibom operates in consumer credit and is the leader in automobile financing. Present in Portugal since 1995, it provides personalized advice to customers and partners with flexible, transparent credit solutions adapted to their needs.

Mission

In this role you will lead the development of digital products from Concept to Success, managing the full lifecycle of digital assets from vision, conception, launch and continuously improving their performance.

You will define and lead a vision for all products under your scope, designing and running your products' roadmap, regarding corporate strategy and Client needs.

Orchestrate different stakeholders with different degrees of e-literacy, including Commercial, Business Development, Operations, Legal, Engineers (Front/Back-end) and external Martech service providers.

Responsibilities/Activities

• Defining the "why" and "what" of a digital product, including setting goals and ensuring the product can meet user needs and business objectives
• Leading the development of the digital product or suite of products
• Analyzing the market to ensure the product continues to offer advantages over its competitors
• Creating and prioritizing a strategic product roadmap, including breaking down product development into actionable steps, setting deadlines, assigning tasks and prioritizing features maximizing business objectives
• Defining main KPIs and other product metrics and ensuring implementation from day one to measure performance and make informed decisions in improving digital journeys
• Deciding based on product data and market studies on Client / Partner needs
• Leading and motivating teams of designers, developers, marketers, and other stakeholders to achieve product goals
• Ensuring products comply with Legal, Compliance, Tech, Architecture and IT Sec
• Cooperating with IT Stakeholders to evolve tech ecosystem to answer Clients needs
• Facilitating clear communication, keeping everyone informed, managing expectations, and resolving conflicts
• Managing Martech and other external providers and related budgets with finance and procurement teams

Skills & Experience

• Track record in the definition, building and launch of digital products
• Experience/knowledge in digital solutions for financial services, namely in consumer loans, home/mobile banking (preferential) and critical thinking to understand emerging market tendencies linked and or impacting the financial sector
• Multi-level digital product leadership: Investment rational, identifying trade-offs, take difficult decisions and build alignment around vision
• Able to zoom in-out naturally, able to both think strategically and deep dive in details to solve specific issues with the team
• Strategic planning, vision and leadership with strong team motivational skills
• Product and process conception
• Managing execution and delivery
• Communication and collaboration
• Adaptability and resilience to deal with challenges with a positive attitude
• Agile/waterfall methodologies
• Good level of Portuguese and English written and spoken

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At Banco Credibom, we are inclusive. We promote equality and respect for diversity in all areas of the company, encouraging tolerance and well-being for everyone. For this reason, all candidates who participate in our recruitment processes are evaluated based on their experience and skills, without considering criteria that could create any type of discrimination, such as gender, age, race, religion, among others.