German - Customer Support Specialist

2 semanas atrás


Lisboa, Lisboa, Portugal Neptune Silhouette Unip Lda Tempo inteiro

Customer Support Consultant

Job Description:

We are looking for a dedicated consultant to provide customer support via phone, email, and chat. Responsibilities include:

  • Providing information about the company's products and services.
  • Assisting customers.
  • Managing customer service requests with a high level of empathy and customer focus.
  • Assisting customers in the effective use and management of products/services.
  • Escalating unresolved issues to higher-level support or management, if necessary.
  • Working with local 2nd-level support and other departments to resolve customer issues.

Candidate Profile:

  • Excellent communication skills.
  • Problem-solving skills and attention to detail.
  • Empathy and strong customer orientation.

We offer:

  • Initial 12-month employment contract.
  • Possibility of contract extension for another 12 months.
  • Permanent contract after 2 years.

Tipo de oferta: Integral/Full-time

Pagamento: 1 400,00€ ,00€ por mês

Benefícios:

  • Cartão/Ticket refeição
  • Estacionamento gratuito
  • Seguro saúde
  • Subsídio de transporte


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