German - Customer Support Specialist
2 semanas atrás
Customer Support Consultant
Job Description:
We are looking for a dedicated consultant to provide customer support via phone, email, and chat. Responsibilities include:
- Providing information about the company's products and services.
- Assisting customers.
- Managing customer service requests with a high level of empathy and customer focus.
- Assisting customers in the effective use and management of products/services.
- Escalating unresolved issues to higher-level support or management, if necessary.
- Working with local 2nd-level support and other departments to resolve customer issues.
Candidate Profile:
- Excellent communication skills.
- Problem-solving skills and attention to detail.
- Empathy and strong customer orientation.
We offer:
- Initial 12-month employment contract.
- Possibility of contract extension for another 12 months.
- Permanent contract after 2 years.
Tipo de oferta: Integral/Full-time
Pagamento: 1 400,00€ ,00€ por mês
Benefícios:
- Cartão/Ticket refeição
- Estacionamento gratuito
- Seguro saúde
- Subsídio de transporte
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