German Technical Support
2 semanas atrás
Do you speak German? A new opportunity in Technical Support for EV Charging (Electric Vehicles) is opening a new chapter in your career
About our client
Our client has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. Their team is made up of talented individuals who thrive in a balanced environment of smart and hard work, maintaining strong relationships with stakeholders, leaders, and teammates. Don't just take our word for it—experience the growth yourself
On behalf of our client, we are looking for an enthusiastic & communicative German Technical Support Specialist to join their eMobility call center in Lisbon. If you're passionate about technology, customer experience, and sustainable mobility, this role is for you
Your Responsibilities
As a German Technical Support Specialist, you will:
- Be the first point of contact for customers experiencing issues with electric vehicle (EV) charging stations.
- Provide support via phone, email, and chat.
- Perform basic troubleshooting (connectivity, resets, app configurations, cable checks).
- Escalate complex issues to advanced support teams, ensuring accurate documentation.
- Keep up with the latest EV charger models, firmware, and updates.
- Maintain professionalism and a positive experience for all customers.
Requirements
To succeed in this role, you should have:
- Native-level German & good English skills.
- Previous customer support/technical support experience.
- Tech-savviness and basic knowledge of IT, networks, or electronics.
- Availability to work in a shift-based schedule (including weekends).
- Basic understanding of electrical systems, IoT devices, and network troubleshooting (Wi-Fi, Ethernet, SIM-based).
- Familiarity with EV charging standards/protocols (Type 2, CCS, OCPP) is an advantage.
- Proficiency with CRM/ticketing systems.
- Applicants must already be living in the Lisbon area (relocation is not provided).
- Availability to work in a hybrid setup (3–2 rotation).
Benefits
What's in it for you
- Attractive salary (14 salaries per year)
- Meal allowance (€10.20 net per working day)
- Transport allowance (€40/month)
- Performance bonus
- Free private health insurance (after 1 month)
- Paid training & laptop provided
- Hybrid work model (3–2 office rotation)
- Central Lisbon offices & multicultural environment
Don't miss the chance to join a growing industry and support the future of eMobility Apply now and become part of a dynamic and innovative team in Lisbon.
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