B2B Customer Specialist
2 semanas atrás
Je recherche un(e) Customer Support Specialist B2B francophone pour rejoindre un important acteur des solutions de paiement digitales, basé à Lisbonne. Ce poste est idéal pour les profils à l'aise avec l'assistance aux entreprises, le support technique et l'optimisation de systèmes de paiement.
Vos missions
- Support aux clients professionnels : Accompagner les entreprises par téléphone, e-mail et chat afin de les aider à tirer le meilleur parti de la plateforme.
- Résolution technique : Assister les commerçants sur les problèmes techniques, les questions liées au traitement des paiements et l'amélioration du système.
- Gestion & vérification des comptes : Identifier les titulaires, vérifier les informations et garantir le respect des exigences réglementaires.
- Conformité : Appliquer rigoureusement les procédures internes et les règles en vigueur.
- Excellence client : Assurer un suivi rapide et professionnel tout en maintenant une approche orientée satisfaction.
Profil recherché
- Très bon niveau d'anglais et bonne maîtrise du français
- Diplôme de fin d'études secondaires (obligatoire)
- Parcours professionnel stable
- Minimum 1 an d'expérience en service client, avec une forte orientation client
- Aisance relationnelle et esprit d'équipe
- Capacité à gérer plusieurs tâches dans un environnement dynamique
- Rigueur, sens du détail et bonnes compétences en résolution de problèmes
- Expérience avec des plateformes automatisées : un plus
- Excellentes compétences en communication écrite et orale
- Organisation, autonomie et maîtrise des outils informatiques
- Disponibilité pour travailler en horaires tournants, y compris de nuit (service 24/7), avec deux jours de repos en rotation
Ce que l'entreprise offre
- Contrat stable : poste à temps plein, en présentiel à Lisbonne, avec horaires structurés
- Formation complète : prise en charge totale, incluant systèmes de paiement, outils de support et techniques de troubleshooting
- Évolution de carrière : promotions internes, programmes de développement et formations spécialisées
- Avantages attractifs :
- Assurance santé & programmes bien-être
- Congés payés & jours fériés
- Primes basées sur la performance
- Environnement de travail dynamique : équipe internationale dans un secteur en pleine croissance
Avantages supplémentaires
- Logement fourni
- Proximité de la plage
- Remboursement des frais de vol
- Équipe multiculturelle
- Formation rémunérée
- Culture d'entreprise moderne
- Climat ensoleillé
Type d'emploi : Temps plein
Rémunération : 1 000,00€ à 1 100,00€ par mois
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