IT Technical support Technician
2 semanas atrás
We were born in 2013, and we provide services in the field of information technology.
We are looking for IT Technical support Technician ( Helpdesk ) to join our company in one of our projects, in Lisbon.
Main Responsibilities:
Provide In person / Face to face, IT support in a large-scale end-use e environment; 3 - Expert
Remote Support & In person/On desk/field support; 3 - Expert
Work by procedures and tickets; 3 - Expert
Warehouse, stocks control, logistics & Back-office tasks; 2 - Practice
Technical skills:
- Good English speaker (maintain and elaborate a conversation);
- Information technology or equivalent, IT Formation/IT certifications;
- Proven experience as a help desk technician or other customer support role;
- Experience in large-scale end user support operations (+1000 users);
- Minimum of two continuous years of working Experience in IT related support tasks;
- Familiar with LAN/WAN/Datacenter environments and network protocols such as TCP-IP/DNS/DHCP;
- Tech savvy with working knowledge of office and corporate products, technology adept and consumer;
- Comfortable (not an expert) with Microsoft technology and products (Excel, windows, Active Directory, Outlook-exchange) in a support environment context;
- Good understanding of collaborative tools and its importance in the current digital working era;
- Good comprehension and knowledge of desktop hardware components;
- Knows and comprehends the importance of IT Security, Cyber Security in a corporate environment;
- Good understanding of computer systems, mobile devices and other tech products;
- Ability to diagnose and resolve basic technical issues and behind (advanced IT issues);
- Hardware and Software 3 - Expert
- Networking and security 2 - Practice
- Problem solvind and critical thinking 3 - Expert
- Microsoft tech savvy 3 - Expert
- Main Techonologies : MS Windows, M365, Printers, Audiovisual equipments(cisco), iphone & Mac, Smartpass, Active Directory, Network protocols . 3 – Expert
Work Arrangement
- Offer: Health Insurance;
- 3 and a half days of leave per year + 22 vacation days;
- Unlimited access to Udemy.
- If you are interested in the opportunity, upload your C.V. or send it to angela.rei@askblue.com with the reference #16530077 in the subject.
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