![Miniclip](https://media.trabajo.org/img/noimg.jpg)
Junior Player Support Representative
4 semanas atrás
What will you be doing at Miniclip?
As the first point of contact for inquiries from our customers, your primary responsibilities will include:
Organising, tagging and/or answering tickets based on the defined protocol via our support tool; Ensuring that the information shared with players is up-to date and correct; Suggesting improvement ideas Detecting trends in inquiries and analyse the reason behind the contact;
What are we looking for?
We’re looking for a hard-working, team-oriented candidate who is passionate about providing support to our users. The ideal candidate has:
The ability to work efficiently under pressure in a fast-paced environment; Excellent attention to detail even with highly repetitive tasks; Ability to follow strict procedures without making mistakes; Knowledge in GDPR and global movements on privacy and security; Knowledge of customer service related software, ticketing systems. Ability prioritise and manage time effectively; Good communication skills, including fluent written and spoken English;The following skills are desirable but not essential:
Coding mindset; Experience in Programming, Statistics and/or Project Management; Experience in the gaming industry;Please ensure that you upload your CV and a cover letter in English.
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