Customer Success Manager

4 semanas atrás

Lisbon, Portugal PagerDuty Tempo inteiro

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

Visit our to explore life at PagerDuty, discover opportunities, and sign-up for job alerts

Do you thrive on building relationships and ensuring customer satisfaction? Are you passionate about helping businesses achieve their goals? If so, then a Portfolio Customer Success Manager (CSM) role might be perfect for you

As a portfolio CSM, you'll be responsible for a designated group of customers (your portfolio) and act as their primary advocate within the company. Your focus will be on maximizing their success with your products or services, fostering long-term relationships, and driving revenue growth. You will be aligned to a portfolio of customers based on the CSMs.

Here's a glimpse of what your day-to-day might look like:

Proactive Customer Engagement: You'll regularly connect with your customers, understand their unique needs and challenges, and proactively offer guidance and support. This may involve regular check-ins, health score monitoring, and personalized communication plans. Driving Adoption and Usage: Your goal is to ensure your customers are getting the most value out of what they have purchased. You'll educate them on product features, identify areas for improvement, and recommend solutions to optimize their experience. Renewal and Upsell Opportunities: By building strong relationships and understanding customer needs, you'll identify upsell and renewal opportunities. You'll work collaboratively with sales teams to ensure a smooth renewal process, run risk mitigation to protect the revenue and products the customer currently has in place, and partner with the sales executive to explore potential upsells that add further value to the customer journey. Customer Success Measurement: You'll track key metrics like customer adoption of PagerDuty products purchased, user deployment and activity, and renewal rates to measure success and identify areas for improvement within your portfolio.

To be successful in this role, you'll ideally have:

Experience in customer success or account management Strong understanding of customer relationship management (CRM) tools and technologies Excellent communication, interpersonal, and presentation skills Ability to prioritize effectively and manage multiple tasks simultaneously Data-driven approach to problem-solving

Being a Portfolio CSM is a rewarding career path. You'll play a pivotal role in ensuring customer satisfaction, building long-term partnerships, and driving sustainable growth for the company.

  • Manager, Customer Success

    4 semanas atrás

    Lisbon, Portugal PagerDuty Tempo inteiro

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! Why We Need You We are seeking an experienced and strategic leader to join our team as the Manager of Commercial Customer Success...

  • Customer Success Manager

    4 semanas atrás

    Lisbon, Portugal Michael Page Tempo inteiro

    Our client, a leading player in the energy sector, is looking for a Customer Sales Success Manager to join their team. This is an exciting opportunity to be part of a forward-thinking company that is at the forefront of sustainable energy solutions.

  • Enterprise Customer Success Manager

    Há 7 dias

    Lisbon, Portugal InEvent Tempo inteiro

    ABOUT INEVEN T InEvent is an innovative and fast-paced B2B startup that develops intelligent solutions for hospitality and marketing within large enterprises, creating high-level management for the c-level suite and robust operational tools for analysts and managers. WHO WE ARE InEvent is a remote event tech company with InEventers in over 13 different...

  • Customer Success Manager

    4 semanas atrás

    Lisbon, Portugal Passion.io Tempo inteiro

    ’s goal is to make the world more confident and passionate. We do this by empowering Creators to launch highly impactful mobile apps for a fraction of the cost. We are an international remote team of 50 people, supporting 8,000+ Creators and 700k+ end-users from all over the world.We have an exciting opportunity for a Customer Success Manager to join our...

  • Client Success Manager, French Speaker

    2 semanas atrás

    Lisbon, Portugal Learnlight Tempo inteiro

     Purpose:The principal purpose of the Client Success Manager is building relationships with clients, implementing new programs, providing ongoing support to our clients, and networking with them.The Client Success Manager will serve clients with program design, quality management, and reporting. They will also support business growth and profitability by...

  • Customer Success Account Management: Full time Opportunitites

    Há 7 dias

    Lisbon, Portugal Microsoft Tempo inteiro

    Overview With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products, services, and partnerships. Come join CE&S and help us build a future where customers achieve their...

  • French Customer Success Specialist

    Há 3 dias

    Lisbon, Portugal ThinPrint GmbH Tempo inteiro

    French Customer Success Specialist (f/m/d) ezeep stands for easy printing - and the name is our program. With our innovative technology, we offer customers around the world easy and powerfully control of printing from the cloud. Coworking spaces, educational institutions and companies of all...

  • Executive Assistant – Customer Success

    2 semanas atrás

    Lisbon, Portugal Unit4 Tempo inteiro

    Job DescriptionThis role is a great opportunity for an aspiring professional who is hungry to understand how our business operates with potential to develop and apply these skills to a future role in other areas within the business.What you will do:You will be the gatekeeper for schedules, with strict diary management, create win-win situations for every...

  • Customer Success Agent Real Estate

    4 semanas atrás

    Lisbon, Portugal Imovirtual Tempo inteiro

    Customer Success Agent Real Estate Lisbon, PortugalImovirtual – Operations /Hybrid WELCOME TO OLX At OLX, we work together to build a more sustainable world through trade .We make it safe, smart, and convenient to buy and sell cars, find housing, get jobs, buy and sell household goods, and more. Our colleagues around the world help to serve millions...

  • Web3 Customer Success Specialist

    3 semanas atrás

    Lisbon, Portugal PRAGMATIKE Tempo inteiro

    Job Description:Location: Fully remote, EU timezone (CET +/- 2hours)Start date: ASAPLanguages: Fluent English is mandatoryOur client: Cloud Computing / Web3 / AI - European SaasResponsibilities:Direct Customer Engagement: Take an active, hands-on approach to customer communication, personally responding to inquiries, feedback, and reviews across all...

  • French Customer Success Specialist

    1 semana atrás

    Lisbon, Portugal Cortado Mobile Solutions GmbH Tempo inteiro

    Join Our Team in Lisbon! Are you communicative and enjoy assisting customers with daily challenges? Do you possess a strong technical understanding that enables you to explain complex content in a simple way? Role Description: As part of our customer support team, you'll have a direct impact on our clients' experience. Your day will involve: ...

  • Customer Care Manager F/H

    2 semanas atrás

    Lisbon, Portugal Walter Learning Tempo inteiro

    Description du poste Notre bureau de Lisbonne dédié à l’expérience et la satisfaction de nos apprenants s’agrandit et recrute ! Nous recherchons une personne pour rejoindre cette belle équipe en tant que Customer Success Manager. Accompagné.e de Ravaka, dans la même équipe à Lisbonne, votre mission principale sera d’assurer le suivi de...

  • Customer success specialist F/H

    4 semanas atrás

    Lisbon, Portugal Walter Learning Tempo inteiro

    L'entrepriseWalter Learning conçoit, produit et diffuse des formations en ligne à destination des professionnels, sous plusieurs marques :Walter Learning : formations généralistes (HACCP, bureautique, web & digital, etc.) et formations longues (CAP...)Walter Santé : formations spécialisées pour les médecins, kinés, infirmiers, dentistes,...

  • Customer Care Manager F/H

    2 semanas atrás

    Lisbon, Portugal Walter Learning - Lisbonne Tempo inteiro

    L'entrepriseWalter Learning conçoit, produit et diffuse des formations en ligne à destination des professionnels, sous plusieurs marques :Walter Learning : formations généralistes (HACCP, bureautique, web & digital, etc.) et formations longues (CAP...)Walter Santé : formations spécialisées pour les médecins, kinés, infirmiers, dentistes,...

  • Senior Analytic Insights

    1 semana atrás

    Lisbon, Portugal NielsenIQ Tempo inteiro

    Job Description ABOUT THIS JOB  Our Analysts are vital to NielsenIQ’s success. They work every day with our client base, which includes most of the major brands you see in the supermarket. We also work with most of the supermarkets and other retailers where you’ll find these products. If you saw it the last time you did your weekly shop,...

  • Customer Care Manager F/H

    Há 3 dias

    Lisbon, Portugal Walter Learning - Lisbonne Tempo inteiro

    L'entrepriseWalter Learning conçoit, produit et diffuse des formations en ligne à destination des professionnels, sous plusieurs marques :Walter Learning : formations généralistes (HACCP, bureautique, web & digital, etc.) et formations longues (CAP...)Walter Santé : formations spécialisées pour les médecins, kinés, infirmiers, dentistes,...

  • Retail Operations Senior Manager

    4 semanas atrás

    Lisbon, Portugal Unilabs Tempo inteiro

    The Retail Operations Senior Manager will have a key role sustaining and delivering Unilabs strategy for the region. This role will report directly to the Country Retail Director working very close to the daily business, partners and customers, having a deep understanding of the healthcare environment (customers, regulatory, key players, etc.).The Retail...

  • Junior Analytic Insights

    Há 8 horas

    Lisbon, Portugal NielsenIQ Tempo inteiro

    Job Description ABOUT THIS JOB  Our Analysts are vital to NielsenIQ’s success. They work every day with our client base, which includes most of the major brands you see in the supermarket. We also work with most of the supermarkets and other retailers where you’ll find these products. If you saw it the last time you did your weekly shop,...

  • Senior Analytic Insights

    Há 3 dias

    Lisbon, Portugal NielsenIQ Tempo inteiro

    Job Description ABOUT THIS JOB  Our Analysts are vital to NielsenIQ’s success. They work every day with our client base, which includes most of the major brands you see in the supermarket. We also work with most of the supermarkets and other retailers where you’ll find these products. If you saw it the last time you did your weekly shop,...

  • Partner Success Associate

    Há 7 dias

    Lisbon, Portugal Expedia Group Tempo inteiro

    Partner Success Associate (Portuguese & English)The Partner Success Associate’s primary responsibility is to ensure that Expedia Group’s lodging product in their assigned market is competitive, attractive and relevant for our fast-growing global customer base.In doing so, Partner Success Associates will also continuously work with Expedia Group’s...