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Customer Service Agents technical Support

3 meses atrás

Lisbon, Portugal Personalbüro U. Herrmann Tempo inteiro

Start: 11th September

Tasks:

Offer first-class tech support to clients after sales for various domestic appliance brands. Provide customer tech support via phone and email, serving as the client's first point of contact. Conduct initial diagnostics of client problems using 60 available processes. For more complex issues, escalate to the appropriate department. Continuously work on improving client satisfaction by being proactive during diagnostics, such as using YouTube tutorials for additional support. Communicate with customers by email or phone to provide product information, follow up on orders, handle minor repairs, and address complaints. Use three different software programs during the support process. Cross-selling skills are a plus.    

Profile:

French  C2

English B2
Experience in Customer Support (preferable)

Benefits:
Excellent remuneration package based on experience, skills and performance
Life Insurance
Meal allowance + Transport allowance
Private health insurance
Relocation package:
Reimbursement of Airfare on the 6th month of Contract up to 400€ in Economy class
Accomodation for the first year:
Apartment Room with rent of 280€ for 12 months (discounted directly from the payslip)