Website Solutions Clients Support
4 semanas atrás
Location: Lisbon, Portugal
Language Requirements: Native or C1 German & B2 English
Training Start Dates: January 8, 2025 & January 29, 2025
Are you passionate about delivering outstanding customer experiences? Do you thrive in a dynamic, multicultural environment? Join us in Lisbon as a Customer Service Specialist for a Website Solutions project
What You'll Do:- Provide exceptional support to customers via various channels, ensuring a seamless and positive experience.
- Troubleshoot technical issues related to website solutions and deliver effective solutions.
- Act as a trusted advisor, guiding users through their queries and enhancing their satisfaction.
- Collaborate with internal teams to escalate and resolve complex cases efficiently.
- Experience: At least 6 months in customer service, tech support, or a similar role (mandatory).
- Languages: Fluency in German (C1) and English (B2).
- A proactive problem-solver with excellent communication and interpersonal skills.
- Ability to work on a 24/7 rotational schedule, including night shifts and two rotating days off.
Competitive Compensation
- Base Salary: 1100 EUR gross/month (14 months), 15 400 EUR gross/year
- Performance Bonus: Up to 180 EUR /month (12 months), 2 160 EUR gross/year
- Meal Allowance: 7.23 EUR /day (net), 1908,72 EUR gross/year
- Transport Allowance: 20 EUR /month, 240 EUR gross/year
17 548,72 EUR gross/year plus a performance bonus of 2 160 EUR gross/year
Benefits
- Health insurance from Day 1 (free after 6 months of employment).
- Opportunity to grow within a leading global organization.
️ Relocation Support (if applicable)
- Airfare Reimbursement: Up to 400 EUR (Economy class) at the end of your 6th month.
- Accommodation: Shared apartment for up to 12 months at 280 EUR /month (deducted from your payslip, all utilities included).
Career Development
- Comprehensive training program to set you up for success.
- Exposure to a multicultural, fast-paced environment with potential career advancement opportunities.
- Application Submission
- Profile Validation
- Initial Phone Call
- Online Assessment
- First Interview
- Client Interview (if applicable)
- Job Offer
- Welcome to the Team
Discover the vibrant lifestyle of Lisbon while building a rewarding career. Work with a leading company where your contributions make a real impact.
Apply now to kickstart your career in 2025
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