E-commerce Account Manager
Há 1 mês
At DTCjob.com, we're not yet another job board; we're a private community directly connected with over 200 hot DTC e-commerce companies. We're fundamentally working to build in-house teams for these companies by connecting top-tier talent to the right opportunity
As you apply on DTCjob.com, you fill out one simple, one-time application form. From there, our team takes over. We go through your application and, when we feel that you'll be a good fit, we hook you up directly with the company. You won't have to apply again or constantly dig through job postings; we handle everything to make sure your skills are aligned with the best opportunities. This might take from a few hours up to several weeks.
While we do not hire directly on behalf of ourselves, we work with leading DTC brands and agencies to ensure you find a position offering growth, job security, and an engaging work environment
Requirements
Responsibilities:- Serve as the main point of contact for assigned clients, fostering strong relationships and understanding their business needs.
- Manage the onboarding process for new clients, ensuring a smooth transition and clear communication of expectations.
- Regularly check in with clients to ensure satisfaction, address concerns, and provide support as needed.
- Collaborate with internal teams (e.g., marketing, sales, product) to address client requests and deliver solutions.
- Proactively identify opportunities to upsell or cross-sell additional products or services based on client needs.
- Track and report on account performance, providing insights on client health, renewal likelihood, and areas for improvement.
- Resolve any client issues or escalations promptly, ensuring high levels of satisfaction and retention.
- Prepare and present regular account reviews to showcase value delivered and identify areas for growth.
- Stay informed on industry trends and client market conditions to offer relevant advice and solutions.
- Assist with contract renewals and work to ensure a high renewal rate among accounts.
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- 3-5 years of experience in account management, customer success, or sales, preferably in e-commerce.
- Proven track record of maintaining strong client relationships and achieving sales targets or KPIs.
- Excellent communication, negotiation, and problem-solving skills.
- Ability to manage multiple accounts and priorities effectively.
- Strong organizational skills with attention to detail.
- Experience with CRM software (e.g., Salesforce, HubSpot) is a plus.
- Ability to work collaboratively with cross-functional teams to achieve shared goals.
Benefits
- Extensive Network of +200 DTC Brands: Exposure to state-of-the-art strategies, tactics, and processes in the DTC space by our extensive network.
- Verified Companies: We verify each of our companies to ensure they are ready for a hire and can provide you with secure and legitimate opportunities.
- Secure Payments: We verify all of the payment arrangements through us to be secure so you don't have to risk getting scammed. + The average role we place is 30-40% higher in payments compared to those in the market.
- Direct Talent Matching: We handpick the best opportunities according to your profile and directly connect you with companies, cutting down the lengthy process of hunting for a job.
- Community & Networking: In placing, you will be part of a very exclusive community that will grant continued access to connections for limitless networking opportunities.
- Retention Program: Once placed, we go the extra step in making sure you retain the job and have long-term relationships with our clients for further growth and more.
Working with DTCjob.com will be more than just getting a job; it is like landing into an ecosystem that ensures your long-term success in the DTC world
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