German Technical Customer Specialist in Lisbon

3 semanas atrás

Setúbal Municipality, Portugal Cross Border Talents Tempo inteiro

Are you a German language wizard? Dive into a dynamic role with us and become our next Customer Technical Agent Maestro

About Us: 

Step into the world of crafting game-changing customer experiences that drive global brand growth. With our blend of deep insights and cutting-edge technology, we're the architects behind integrated journeys that exceed expectations and scale effortlessly. Whether you're a startup or a global brand, we're the partner you've been searching for. Ready to redefine customer journeys? We've got you covered, no matter the complexity or scope.

Role Overview: 

This role involves providing comprehensive assistance to users across various channels, including phone, email, chat, and social media, for Pre-Sales, General Inquiries, and technical support issues. It requires adeptly adapting the brand's voice and tone for interactions on both private and public platforms. The role includes effectively managing customer escalations and documenting case information for reference. Overall, the position focuses on delivering high-quality support while ensuring consistency and professionalism across all customer interactions.

Key Responsibilities:

  • Provide support for General Inquiries, and technical issues across multiple channels (phone/email/chat/social media).
  • Adapt the brand's voice and tone for interactions on both private (phone/email/chat/messaging) and public (social media, forums, e-commerce reviews) platforms.
  • Handle customer escalations effectively and escalate issues or customers to higher tiers of support as per defined protocols.
  • Respond to inbound customer requests promptly and accurately, documenting relevant case information for future reference.

Qualifications:

  • Native in German
  • B2/C1 proficiency in English

Why Join Us:

  • Attractive Salary: Competitive compensation packages that recognize and reward your skills and experience.
  • Performance Bonus: Opportunity to earn bonuses based on your contributions and achievements, fueling your drive to excel.
  • Meal Allowance: Benefit from a meal allowance to keep you fueled and focused throughout the day.
  • Transportation Allowance: Ease the cost of commuting with our transportation allowance, ensuring convenient and affordable travel.
  • Onsite Work Environment: You'll be part of a collaborative onsite team, fostering direct communication and synergy.

Submit your application today, and let's create exceptional experiences together

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