Customer Experience Specialist
1 semana atrás
Publicado
- 17Nov2023
Salário
Localização
- Setúbal
Categoria - Permanente
Sector - Administrativo e Secretariado
Referência - BBBH644046
Descrição
Customer Experience Specialist
(M/F), para prestigiado cliente situado em Setúbal.
Objetivo Principal da Função:
Principais Responsabilidades:
- Conhecimento do Produto: Compreensão profunda para educar clientes e recomendar soluções.
- Resolução de Problemas: Investigar e resolver reclamações de forma satisfatória.
- Processamento de Pedidos: Auxiliar em pedidos, rastreamento e devoluções.
- Resolução de Problemas: Encontrar soluções inovadoras para consultas complexas.
- Administração: Inserir dados no Sistema Operacional de Negócios.
- Feedback do Cliente: Transmitir feedback às equipas relevantes.
- Garantia de Qualidade: Cumprir políticas para garantir qualidade.
- Apoiar outras áreas, incluindo Administração de Vendas e Importação.
Perfil Pessoal:
- Assertivo e proativo.
- Altamente organizado.
- Motivação para superar indicadores.
- Experiência em atendimento ao cliente
- Habilidades de comunicação excepcionais.
- Fortes habilidades interpessoais.
- Proficiência no uso de software SAP Business One.
- Trabalhar de forma independente e colaborativa.
Qualificações e Habilidades:
- Conclusão do ensino médio ou formação em Comércio Internacional.
- Excelentes capacidades de comunicação oral e escrita em
Inglês e Português: - Experiência em atendimento ao cliente
- Conhecimentos em comércio internacional, formalidades aduaneiras e regimes aduaneiros.
Kelly Services acts as an Employment Agency in relation to this offer.
Please be advised that if you choose to apply, your information will be treated in accordance with the Kelly Services Privacy Statement.
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