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Customer Experience Specialist

5 meses atrás


Setúbal, Portugal Kelly Services-Portugal Tempo inteiro

**Publicado**
- 17-Nov-2023**Salário**

**Localização**
- Setúbal**Categoria**
- Permanente**Sector**
- Administrativo e Secretariado**Referência**
- BBBH644046**Descrição**

A Kelly Services encontra-se a recrutar um **Customer Experience Specialist** **(M/F)**, para prestigiado cliente situado em Setúbal.

**Objetivo Principal da Função**:
**Principais Responsabilidades**:

- Conhecimento do Produto: Compreensão profunda para educar clientes e recomendar soluções.
- Resolução de Problemas: Investigar e resolver reclamações de forma satisfatória.
- Processamento de Pedidos: Auxiliar em pedidos, rastreamento e devoluções.
- Resolução de Problemas: Encontrar soluções inovadoras para consultas complexas.
- Administração: Inserir dados no Sistema Operacional de Negócios.
- Feedback do Cliente: Transmitir feedback às equipas relevantes.
- Garantia de Qualidade: Cumprir políticas para garantir qualidade.
- Apoiar outras áreas, incluindo Administração de Vendas e Importação.

**Perfil Pessoal**:

- Assertivo e proativo.
- Altamente organizado.
- Motivação para superar indicadores.
- Experiência em atendimento ao cliente.
- Habilidades de comunicação excepcionais.
- Fortes habilidades interpessoais.
- Proficiência no uso de software SAP Business One.
- Trabalhar de forma independente e colaborativa.

**Qualificações e Habilidades**:

- Conclusão do ensino médio ou formação em Comércio Internacional.
- Excelentes capacidades de comunicação oral e escrita em **Inglês e Português**:

- Experiência em atendimento ao cliente
- Conhecimentos em comércio internacional, formalidades aduaneiras e regimes aduaneiros.
- ___

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