Customer Focus Lead
2 semanas atrás
Customer Focus Lead
Enabling a software-defined, electrified future.
Visteon is a technology company that develops and builds innovative digital cockpit and electrification products at the leading-edge of the mobility revolution. Founded in 2000, Visteon brings decades of automotive intelligence combined with Silicon Valley speed to apply global insights that help transform the software-defined vehicle of the future for many of the world’s largest OEMs. The company employs 10,000 employees in 18 countries around the globe. To know more about us click here.
Mission of the Role : Senior Level Operations Customer Contact & Support Critical & High Impact Program Launch Issues. To Improve customer relationship through resolution of critical Programs issues and challenges on High impact or Critical programs.
Our Vision
We aspire to be the best in the world at partnering with our customers to provide innovative, high-quality products that deliver exceptional value.
Key Responsabilities:
Active engagement / participation in Forward Model Program Gate reviews Active participation / lead in High Impact and Near Term Launch LRR events; Identify and drive reporting and resolution of issues and risks on high impacts programs Facilitate and lead Customer specific meetings when held in the plant or have Operations focus points Lead early stage Industrialization workshops on OPS high impact programs prior to equipment acquisition End to End accountability & engagement responsibility of the customer Launch representatives in High Impact or Critical programs – acting as senior level ‘Single point Of Contact’ for Ops and Supply Chain groups Identify and drive reporting and resolution of issues and risks on high impacts programs Coach and develop Operational teams in forward model protocols and LRR event robustness Report industrialisation progress/roadblocks to Ops and Program Leadership teamKey Performance Indicators:
Issue escalation & resolution support Capacity installation plans and follow up Key customers feed-back and effectiveness on customer escalationsQualification, Experience and Skills:
Engineering degree Exposure to automotive and electronics Industry Program management skills English language is mandatory Extensive regional travel would be expected from the roleKey Leadership Behaviors:
Industrialization expertise / New model launch Leadership skills / Influential Skills Problem Solving / Program management Experience in customer relationship management Experience in managing complex and high impact programs Experience working with and leading cross function teams Quality mindsetReporting Structure: Europe Customer E2E execution Director
Visteon Culture: If you thrive in a fast-paced, organizational culture that requires agility, adaptability, and a growth mindset from its employees to thrive and stay ahead of the curve Visteon is the place. We value high performance and a drive for results. Innovation, risk-taking, and continuous learning help us keep up with the ever-changing landscape of our industry and be Market leaders. At Visteon you can be more.
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