Customer Success Specialist

3 meses atrás


Lisbon, Portugal Bosch Tempo inteiro
Job Description

Your contribution to something big:  

Monitor and troubleshoot customer inquiries, issues, and technical problems related to our products & services, and resolve the ones which do not require code changes; Provide support to customers via various communication channels such as phone, email, Teams & JIRA; Document and track customer interactions, including the nature of the issue, troubleshooting steps taken, and resolutions provided; Collaborate closely with cross-functional and international teams, including developers, product owners, testers, etc to resolve complex technical issues; Escalate unresolved issues to appropriate teams or management, ensuring timely resolution and customer satisfaction; Support and drive development and maintenance of knowledge base articles, training material, FAQs, and other customer support resources; Identify and drive improvements & accelerations of the overarching customer care process & setup.

Qualifications

What distinguishes you:

Operational proficiency inEnglish, German C1 ; 2 years or more of customer care experience for digital projects & products; Strong troubleshooting skills and ability to analyze and diagnose technical issues effectively; Excellent communication skills, both oral and written, with the ability to convey technical information to non-technical users; Familiarity with IT systems and software applications; Strong experience with ticketing systems, such as JIRA, ALM; Ability to work independently and collaboratively in a fast-paced environment, with a strong sense of accountability and ownership.

Additional Information

What we offer you:

Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.



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