Technical Account Manager I ThousandEyes.

Há 2 dias

Oeiras, Portugal Cisco Tempo inteiro

About ThousandEyes (part of Cisco)

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.

About the Role

NON-SALES ROLE

At ThousandEyes, we operate a little bit differently than most software-as-a-service providers: We’ve recognized that delivery of amazing customer experience is key to driving longer term value and creating customers for life. We hire industry veterans - people with tried and true experience in the area of network-based service delivery

The TAM role is a proactive support role for premium support accounts: you’ll be responsible for supporting a select number of named accounts, aligned to the customers business hours, and not working on a rotational shift. The TAM will work closely with the 24x7 support team to ensure the total team can support a customer on a follow-the-sun model. The TAM provides select account premium support for those that purchase the TAM service, and the key value includes providing customers with a named support engineer who understands the customers team and network. TAM’s work customer problems, help optimize customer networks, provide training, and also work joint proactive projects.

Role Requirements

At least 5-7 years of support experience within a Technical Support, Solutions Engineering, Customer Success, or Technical customer-facing organization At least 5-7 years of working directly with customers, within a technology company Excellent Portuguese speaking communication skills (C1 Level) Bachelor’s degree in Computer Science or a related field, or equivalent working experience Expert understanding of network and application protocols (Cisco/Juniper certification strongly preferred - CCNA/DEVNET/JNCP, etc. ) Experience with Cloud/SaaS software products is highly desirable. Strong understanding of ISP, CDN, and cloud service provider networks Strong understanding of web technologies and VoIP applications Hands on experience with hypervisors such as KVM, VMware, Hyper-V, and VirtualBox Hands on experience with container administration tools such as docker and kubernetes Knowledge of at least one computer language and programming framework desirable, JavaScript and Python are a plus Working knowledge in security, authentication, permissions, SSO Experience in administering Linux based operating systems Passionate about enabling a consistently excellent customer experience. Dedicated to champion the customer problem until the resolution path is identified Excellent verbal and written communication skills. Heavy focus on using data to articulate messages The ability to work effectively in a remote or virtual team environment Excellent presentation skills coupled with a strong leadership presence Excellent time & project management skills, with a focus on delivery Initiative and desire to learn new skills/technologies and remain up-to-date with the latest trends; real passion for problem-solving Flexibility to handle critical cases after hours as needed

Responsibilities

Support - Work break-fix issues with customers. Escalate to support team as required Optimization - Optimize customer systems to ensure peak performance Proactive Customer Engagement - Establish and ensure highly collaborative relationships with support teams and customers/partners. Build value-based relationships with customers, leading to referral and renewal. Leverage enterprise data analytics to transparently track and report on customer engagement Cross Functional Engagement - Establish and develop highly collaborative relationships with internal teams. Collaborating with Sales and Engineering to address product issues, and identify workarounds & solutions Escalations - Assume the role of escalation manager when needed, and ensure timely communication to all stakeholders for escalated issues with a high-impact, or strategic visibility. Coordinate handoff of ongoing issues to the next geographical region Customer Experience - Ensure a great customer experience in all team interactions. Measure and continually improve Projects - Project manage many projects concurrently understanding current and future action items Special projects as assigned

*** Please note that we are looking for someone already ased in Krakow, PL or Lisbon, Portugal***

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

  • Technical Account Manager I Thousandeyes

    2 meses atrás

    Oeiras, Portugal Cisco Systems Tempo inteiro

    About ThousandEyes (part of Cisco) The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud...

  • Technical Account Manager I Thousandeyes

    3 meses atrás

    Oeiras, Portugal Cisco Systems Tempo inteiro

    **Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens** About ThousandEyes (part of Cisco) The name ThousandEyes was born from two big ideas: the power to see things not...

  • Technical Account Manager I Thousandeyes

    Há 2 dias

    Oeiras, Portugal Cisco Systems Tempo inteiro

    **About ThousandEyes (part of Cisco)**: The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud...

  • Technical Project Manager I Thousandeyes

    3 meses atrás

    Oeiras, Portugal Cisco Systems Tempo inteiro

    **About ThousandEyes** The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform...

  • Technical Project Manager I ThousandEyes.

    4 meses atrás

    Oeiras, Portugal Cisco Tempo inteiro

    About ThousandEyes The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform...

  • Technical Account Manager Thousandeyes Portgual

    Há 1 mês

    Oeiras, Portugal Cisco Systems Tempo inteiro

    **About ThousandEyes (part of Cisco)** The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud...

  • Technical Account Manager | ThousandEyes Mexico.

    Há 1 mês

    Oeiras, Portugal Cisco Tempo inteiro

    About ThousandEyes (part of Cisco) The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud...

  • Leader, Scale Specialists

    2 semanas atrás

    Oeiras, Portugal Cisco Tempo inteiro

    Who We Are The name ThousandEyes was born from two big ideas: the power to see what’s not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users. Our Internet and...

  • Leader, Scale Specialists

    2 semanas atrás

    Oeiras, Portugal Cisco Systems Tempo inteiro

    **Who We Are** **In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.** **What You’ll Do** As the Scale Customer Success Leader for EMEA, you will be tasked with...

  • Leader, Scale Specialists

    2 semanas atrás

    Oeiras, Portugal Cisco Tempo inteiro

    Who We Are The name ThousandEyes was born from two big ideas: the power to see what’s not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users. Our Internet and...

  • Senior Technical Product Manager, Platform

    2 semanas atrás

    Oeiras, Portugal Cisco Tempo inteiro

    Who We Are The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has...

  • Senior Technical Product Manager, Platform

    2 semanas atrás

    Oeiras, Portugal Cisco Tempo inteiro

    Who We Are The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the "network," which is now both public and private, has become a black...

  • Data Analyst

    2 meses atrás

    Oeiras, Portugal Cisco Systems Tempo inteiro

    **Who We Are** The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform...

  • Senior Technical Product Manager, Platform

    2 semanas atrás

    Oeiras, Portugal Cisco Systems Tempo inteiro

    **Who We Are**: **The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has become a...

  • Account Manager

    2 meses atrás

    Oeiras, Portugal Grupo Egor Tempo inteiro

    Account Manager (m/f) Oeiras   EMPRESA Grupo Egor PERFIL EMPRESA Estabelecimento de Ensino Superior com projeção Internacional. CANDIDATO O candidato a admitir será responsável por: Estabelecer e desenvolver relações com clientes corporativos; Desenvolver propostas comerciais alinhadas com as necessidades dos clientes; Gerir a relação com os...

  • Account Manager

    3 meses atrás

    Oeiras, Portugal Jimpisoft Tempo inteiro

    **Who we are?** Do we already have something for this? If not, suggestion: Jimpisoft/Carpro is a global technology company, delivers comprehensive and reliable fleet management software for rental, leasing and mobility businesses worldwide. With a presence in over 90 countries, supporting market leaders such as Europcar, Enterprise and Volkswagen,...

  • Gestor Comercial/key Account Manager

    3 meses atrás

    Oeiras, Portugal Huork.com Tempo inteiro

    Gestor Comercial/Key Account Manager **Local**: Oeiras **Funções**: - Apresentação e promoção de soluções na área da cibersegurança distribuídas pela DigitalSkills, a potenciais clientes e revendedores; - Estruturação e implementação do modelo de vendas de cada solução; - Ajuda no estabelecimento de campanhas de marketing promocional das...

  • Owner Services Account Manager

    3 meses atrás

    Oeiras, Portugal NetJets Europe Tempo inteiro

    **Purpose of Position**: Interact with Owners concerning flight reservations, daily flight management and general enquiries, being the first point of contact between customers and NetJets, to provide customers with an uncompromisingly efficient, prompt, consultative and personalised interface, in order to deliver a unique experience and to continuously...

  • Key Account Manager

    3 meses atrás

    Oeiras, Portugal IQVIA Tempo inteiro

    **Key Account Manager - Team Expansion - Oncology Immunotherapy** As part of a European team build - including MSLs and Sales Representatives in multiple countries - IQVIA’s international talent acquisition team is now recruiting for 6 newly created Key Account Manager positions - namely Sweden, Denmark, Norway, Switzerland, Netherlands, and...

  • (Senior) Key Account Manager

    5 meses atrás

    Oeiras, Portugal IQVIA Tempo inteiro

    Are you passionate about building strong client relationships and driving business growth? Do you thrive in a dynamic environment where you can make a significant impact? Look no further! We’re seeking a Client Relationship Manager to join our team at IQVIA in the role of (Senior) Key Account Manager - Healthcare. **Your Role** As a **(Senior) Key...