Executive Support Services Team Manager

3 semanas atrás

Lisbon, Portugal Boston Consulting Group Tempo inteiro
WHAT YOU'LL DO
The Executive Support Services Team Manager (ESTM) role presents an exciting opportunity to build, lead, coach, and develop an entirely new team of administrative professionals in our brand-new Lisbon Hub. As a Team Manager, your mandate will be to execute the strategy for the Lisbon Hubâs administrative organization while ensuring service excellence and performance metrics of the team are upheld. Your administrative services team will be part of BCGâs Global Enterprise Services Organization, an organization charged with providing an exceptional experience through innovative, resilient services and capabilities, delivered at scale to BCG. As part of both the Global Enterprise Services Organization and the local Lisbon Hub, your team will be responsible for delivering administrative support to senior BCG consulting team (CT) and business services team (BST) leaders throughout the European region. As a leader of the administrative team in the Lisbon Hub, you are expected to thrive in collaborative environments, leaning on your colleagues across other Hubs, i.e., Global Services Delhi (GSD), Nexus Atlanta (NXA), and Nexus Costa Rica (NXC). You will be responsible for driving the strategy, building the culture, and growing the team from the ground up (with support from other office leadership) to over 100 administrative professionals in the first three years. This role requires strong leadership, adeptness in performance and project management, and effective teaming with stakeholders across BCG. We are looking for a true leader with a high EQ, who is comfortable with ambiguity, has strong communication and collaboration skills, and possesses the ability to influence stakeholders (near and far) with an emphasis on customer service. Successful Team Managers at BCG have passion for creating cohesive teams, developing, motivating others, and shaping office culture.
YOU'RE GOOD AT

Define and implement the delivery model and resource plan

  • Develop and execute a robust hiring and resourcing plan based internal client demand

  • Partner with recruiting to organize an effective interview process

  • Plan ahead to accommodate predicted team attrition and growth of customer base

  • Work with the Global Executive Support Services Senior Director to design an effective and personalized support strategy for all key internal clients

Tailor and deliver onboarding and training plan

  • Build on existing onboarding programs to evolve a custom AA training program to ensure world class onboarding to BCG

  • Evolve content as needed to adjust to changes in our European offices supported and the broader business

  • Leverage best practices and learnings from other global hubs (GSD, NXA, and NXC), and partner with colleagues from those hubs, to ensure global consistency

Oversee the day-to-day operations of the team

You will be initially responsible for the line management of the Administrative Assistants you hire. As the team grows, additional Team Managers will be hired to split line management responsibilities across the team and help manage capacity. You will:

- Work closely with the other Team Managers to ensure that the day-to-day operations of the team runs effectively and efficiently
- Hold regular meetings with your team of AAs to update the team on relevant issues
- Prepare your teamâs annual operating budget and be responsible for budget compliance

Manage overall performance and development of the team

  • Motivate, develop, provide coaching and feedback through annual performance and development process and year-round informal feedback process

  • Ensure consistency, fairness, and equity in the performance review process for your team

  • Ensure timely collection and communication of feedback for your team on an ongoing basis, and for mid-year and year-end reviews while also providing recommendations for promotions, annual compensation increases and bonus awards

  • Encourage participation in office activities; foster teamwork within work groups, across functions, and throughout the office

  • Work with relevant BCG teams to create and implement team training and development programs; keep up to date with needs and local training offerings, and make recommendations for attendance

Manage internal clients

  • Communicate and collaborate often with both local hub and global Executive Support Services leadership, to cultivate relationships and consistent flow of communication

  • Work closely with key internal clients to set expectations for service up front, as well as understand their needs and challenges to ensure satisfaction and adjustments as needed

  • Ensure any issues/delays in assignments are communicated and resolved

  • Confirm overall team capacity is managed to cover backup needs (for vacations/illness/leaves) in a timely manner

Be âthe faceâ of the administrative team to broader Regional and Global Services leadership

  • Partner with the Enterprise Services Excellence team to distill data and create analyses reflective of the current state of Hub operations

  • Provide regular updates to Enterprise Services (ES) and European Business Services Team (BST) leadership on team performance and progress in partnership with the Global Executive Support Services Senior Director

  • Serve as key point of contact for questions about the team

Support the Global Executive Support Services Senior Director on various projects and initiatives; lead Regional projects, as applicable

  • Actively participate in Enterprise Services meetings and regional initiatives
  • Make recommendations and assist in the formulation of administrative support staff procedures/operations
  • Perform other duties as assigned or required

âââââââ


YOU BRING (EXPERIENCE & QUALIFICATIONS)

Required:
Experience:

  • Bachelorâs degree

  • 5+ years of experience

  • A track record of success in a supervisory role within a fast-paced, intellectually intense, service-oriented environment

  • Experience teaming with colleagues from different parts of the world, demonstrating cultural sensitivity and an ability to develop relationships in a virtual context

Skills:

  • Fluency in English

  • Strong service orientation and sensitivity in responding to customer needs

  • Ability to handle difficult and confidential situations with poise, understanding, and tact

  • Ability to handle competing priorities, keeping constant sight of the overall objectives

  • Immaculate written and oral communications skills, including public speaking and presentation capabilities

  • Strong organizational skills, project management skills, and attention to detail

  • Poise and resilience, with the personal fortitude to push back when necessary

  • Ability to perform successfully in a fast-paced, intellectually intense, service-oriented environment

  • Strong relationship management skills; effective at building trust and credibility with senior leaders

  • Coaching and growth mindset

  • Excels at leading, mentoring, and motivating others

  • Keen adopter of new technology

Preferred
Experience:

  • Experience working successfully within a complex, matrix-structured organization

  • Good working knowledge of Portuguese

  • Experience building a carefully defined culture within a new team

  • Track record of implementing change management


YOU'LL WORK WITH
Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.
ADDITIONAL INFORMATION

GROUP SPIRIT
In the spirit of BCG, weâre so much more than our daily business. You can look forward to frequent team-building and office activities.

WORKING LIFE
You can be assured of receiving an attractive, competitive, and performance-based compensation package with fixed and variable components.
We have your future in mindâcovered by our comprehensive insurance and retirement programs.

LEARNING CURVE
The skyâs the limit? Our broad selection of training and development offers will help you grow day after day.


  • Executive Support Services Team Manager

    4 semanas atrás

    Lisbon, Portugal Boston Consulting Group Tempo inteiro

    WHAT YOU'LL DOThe Executive Support Services Team Manager (ESTM) role presents an exciting opportunity to build, lead, coach, and develop an entirely new team of administrative professionals in our brand-new Lisbon Hub. As a Team Manager, your mandate will be to execute the strategy for the Lisbon Hub’s administrative organization while ensuring service...

  • Executive Support Services Team Manager

    3 semanas atrás

    Lisbon, Portugal Boston Consulting Group Tempo inteiro

    WHAT YOU'LL DOThe Executive Support Services Team Manager (ESTM) role presents an exciting opportunity to build, lead, coach, and develop an entirely new team of administrative professionals in our brand-new Lisbon Hub. As a Team Manager, your mandate will be to execute the strategy for the Lisbon Hub’s administrative organization while ensuring service...

  • EMEA Services Support Manager

    4 semanas atrás

    Lisbon, Portugal Motorola Solutions Tempo inteiro

    Job Description As the Services Support Team Manager, you will manage a remote team across the EMEA region. As part of the International Business Operations Organisation, your duties are not only managing the EMEA team but also aligning processes and leveraging knowledge, supporting International Initiatives, and continuous improvement to support our...

  • EMEA Services Support Manager

    3 semanas atrás

    Lisbon, Portugal Motorola Solutions Tempo inteiro

    Job Description As the Services Support Team Manager, you will manage a remote team across the EMEA region. As part of the International Business Operations Organisation, your duties are not only managing the EMEA team but also aligning processes and leveraging knowledge, supporting International Initiatives, and continuous improvement to support our...

  • Planning Executive

    3 semanas atrás

    Lisbon, Portugal dentsu Tempo inteiro

    The purpose of this role is to provide support to the senior team, taking responsibility for all administrative tasks within the team to ensure campaigns run smoothly and to plan. Job Title: Planning Executive Job Description: Key responsibilities:Effectively runs the day to day planning on key accountsBuilds and develops media owner relationships in...

  • District Sales Executive

    2 meses atrás

    Lisbon, Portugal Expeditors Tempo inteiro

    Job Description Scope of Position The focus of the District Sales Executive (DSE) is on achieving results that are aligned with the overall organization and it’s strategic goals. Initiative, coupled with a sense of competitive drive, and the ability to stay focused on results despite changing conditions, are the keys to achieving the performance...

  • Executive Reward Partner

    Há 1 mês

    Lisbon, Portugal AstraZeneca Tempo inteiro

    Join our dynamic team responsible for all aspects of Total Reward for our Senior Executive Team and Vice President population. We work in partnership with the broader R&I CoE to provide a seamless customer experience. We collaborate with Finance and Company Secretary to ensure that the global approach to performance aligns reward with the delivery of our...

  • Business Development Manager

    2 meses atrás

    Lisbon, Portugal RHC Tempo inteiro

    We are seeking a highly motivated and experienced Business Development Manager to join our dynamic team in an IT Services and Cyber Security company. As the Business Development Manager, you will be responsible for identifying and capturing new business opportunities, cultivating client relationships, and driving revenue growth. You will play a key role in...

  • Business Development Manager

    3 semanas atrás

    Lisbon, Portugal RHC Tempo inteiro

    We are seeking a highly motivated and experienced Business Development Manager to join our dynamic team in an IT Services and Cyber Security company. As the Business Development Manager, you will be responsible for identifying and capturing new business opportunities, cultivating client relationships, and driving revenue growth. You will play a key role in...

  • Account Executive

    4 semanas atrás

    Lisbon, Portugal SAS Tempo inteiro

    Account Executive Job Locations PT-Lisbon Requisition ID 20059012 Job Category Sales/Pre-Sales Travel Requirements 50% Account Executive Banking– Lisbon Hybrid Nice to meet you!   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions...

  • Account Executive

    3 semanas atrás

    Lisbon, Portugal SAS Tempo inteiro

    Account Executive Job Locations PT-Lisbon Requisition ID 20059012 Job Category Sales/Pre-Sales Travel Requirements 50% Account Executive Banking– Lisbon Hybrid Nice to meet you!   We’re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions...

  • Team Leader SAP SuccessFactors

    Há 1 mês

    Lisbon, Portugal SIX Payment Services Tempo inteiro

    Team Leader SAP SuccessFactors Date posted 11/24/ Location Lisbon | Portugal, Brasov | Romania, Timișoara | Romania, Bucuresti | Romania, Iasi | Romania, | Portugal, Bucharest | Romania Company Worldline This is WorldlineWe are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people...

  • Team Leader SAP SuccessFactors

    3 semanas atrás

    Lisbon, Portugal SIX Payment Services Tempo inteiro

    Team Leader SAP SuccessFactors Date posted 11/24/ Location Lisbon | Portugal, Brasov | Romania, Timișoara | Romania, Bucuresti | Romania, Iasi | Romania, | Portugal, Bucharest | Romania Company Worldline This is WorldlineWe are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people...

  • Service Delivery Manager

    2 meses atrás

    Lisbon, Portugal WTW Tempo inteiro

    The IT Service Delivery Manager will play a crucial role in ensuring the successful delivery of IT services to WTW colleagues by effectively managing business relationships, resolving service performance or degradation challenges and assisting with the resolution of critical incidents. The IT Service Delivery Manager will be responsible for overseeing the...

  • Customer Support Team Lead

    2 semanas atrás

    Lisbon, Portugal Neo Group Tempo inteiro

    Come on board with Neo Group! Here's your chance to stir things up in the iGaming scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.We are looking...

  • BCG X Global Strategic Programs Finance Manager

    1 semana atrás

    Lisbon, Portugal Boston Consulting Group Tempo inteiro

    WHAT YOU'LL DO We are seeking a Strategic Programs Finance Manager to join our team in Lisbon. This pivotal role manages various strategic finance projects, facilitates key finance initiatives alongside our finance leader including the divisional CFO, and drives the overall finance agenda within the organization. Scope * Lead and manage strategic...

  • Application Support

    2 semanas atrás

    Lisbon, Portugal Alter Solutions Tempo inteiro

    Job DescriptionJob Description : The Digital and Transversal Solution APS Application Production team is an internal Team formed to support applications used by the internal projects to deploy solutions for their applications to deliver service to internal or external clients, by delivering expertise in the field of relation servers  (Windows/Linux).This...

  • Italian Team Manager

    2 meses atrás

    Lisbon, Portugal Foundever Tempo inteiro

    Italian Team Manager - Lisbon, Portugal Req ID#: 384900 Lisboa, Portugal, PT Job Description: Come and work with us. We are looking for a talented and accomplished Italian Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and...

  • Key Account Manager

    2 meses atrás

    Lisbon, Portugal Hologic, Inc. Tempo inteiro

    Key Account Manager Location: Portugal (ideally based in Lisbon) Position Overview: We are currently seeking a driven and experienced Key Account Manager to join our dynamic team in Portugal. The Key Account Manager will be responsible for developing, achieving and maintaining business growth and market share by defining and implementing a...

  • Service Manager for Data Center Services

    2 meses atrás

    Lisbon, Portugal Alter Solutions Tempo inteiro

    Job DescriptionService Competence DescriptionSiemens IOT & Platform Services area requires a Service Manager for her Eagle Data Center Services (On Prem/Public Cloud/Private Cloud - SaaS, IaaS, PaaS) who will have overall accountability for defining the service, ensuring they meet the requested needs and are delivered in accordance with agreed business...