HR Delivery Operations Manager

Há 1 mês

Lisbon, Portugal Organon Tempo inteiro

Job Description

The Position

The Manager, Regional HR Delivery Operations will lead a team of around 8-12 professional HR Service Delivery and Payroll Specialists in our Shared Service Center delivering and managing end to end Employee Lifecycle Support (âELSâ) and Benefits Delivery processes. The incumbent will have a key role in overseeing delivery and improving HR services provided by our shared service center to Organonâs HR regions. They will help to build a strong governance and relationships and establish stable, effective, standardized and controlled process delivery to our internal clients. The role reports into Organonâs HR Hub Lead. 

Responsibilities:

  • Leading an internal team of approximately 8-12 HR, Payroll and Benefits Specialists who are accountable for the delivery of internal services to support our Founders and stakeholders.
  • Coaching and alignment of service center teams to assure adherence to agreed service levels (quantitative and qualitative) instilling desired ways of working and applying metrics and analysis to continuously measure delivery performance and process health.
  • Development and ownership of appropriate KPIs and visualization tools to measure and show the performance of the ELS and Benefits Delivery teams
  • Strong focus on continuous improvement of HR support processes
  • Ensuring team alignment and seamless partnership with in-market HR service delivery specialists across Organonâs Asia Pacific, European and Americas markets
  • Oversees the assessment and analysis of new, incoming forms of benefits administration work as to overall suitability for entry in the companyâs HR/Benefits  shared services organization; Implements the transition of such work into our Benefits Delivery scope of services converting from conventional to efficient, scalable governed processes.
  • Ensuring team alignment and seamless partnership with both in-market HR teams as well as corporate Benefits âCOEâ center of expertise teams
  • Disposition of escalated service issues, identifying a resolution path and sharing the outcome with internal stakeholders to foster efficient collaboration and build trust in our services
  • Ownership of a central knowledge base for ELS and Benefits processes
  • Supporting the extension of the service portfolio through harmonization and expanding scope of services and/or region coverage

Required Education, Experience, and Skills   

  • Bachelorâs degree or equivalent, 7+ years of experience in a complex multinational business environment, with focus on Payroll or HR Service Delivery
  • Stakeholder Management: building and sustaining relationships with key internal stakeholders, support teams and vendors.
  • Strong influencing skills - ability to navigate among many different stakeholders at global levels and across functions.
  • Strong Process orientation - problem solving and root cause identification skills
  • Experience leading a regional / global team for at least 2-3 years.
  • Excellent communication skills in English. Ability to clearly articulate messages to a variety of audiences

Secondary Job Description

Who We Are:

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Womenâs Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions.  Our Vision is clear: A better and healthier every day for every woman.

As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants. 

If you require reasonable accommodation(s) in completing an application, interviewing, or otherwise participating in the employee selection process, please email us at staffingaadar@organon.com.

Search Firm Representatives Please Read Carefully 
Organon LLC, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Annualized Salary Range

Annualized Salary Range (Global)

Annualized Salary Range (Canada)

Please Note: Pay ranges are specific to local market and therefore vary from country to country.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Number of Openings:

1

Requisition ID:R527032

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