Hotel Front Office Manager to Work in Ireland

2 semanas atrás

Lisboa, Lisboa, Portugal Radisson Blu Hotel & Spa Cork - The iNUA Collection Tempo inteiro

Are you a highly organised and dynamic professional with a
passion for
hospitality and
customer service? We are looking for an experienced
Front Office Manager to join our team at the
Radisson Blu Hotel Cork, part of
The iNUA Collection.


If you have a proven track record in hotel management and a drive to lead a team to deliver top-notch service, this could be the perfect opportunity for you

Reasons to apply:

  • Contributory pension scheme
  • Healthcare contribution
  • Free meals on duty.
  • Continuous training and opportunities to develop and progress within the company
  • Friends and Family Special Rates.
  • Employee Health & Wellbeing.
  • Free Employee Assistance Programme free confidential helpline
  • Paid Maternity /Paternity leave
  • Favourable Friends & Family rates in an iNua Hotel at a 25% discount on the best available rates
  • Recruitment bonus when you refer a friend
  • Educational Assistance
  • Opportunities for promotion and transfer within the iNua Hospitality Collection
  • Employee Recognition Programmes
these are just some of the many benefits on offer when you join the team.

Responsibilities:

  • Oversee the daily operations of the front desk and guest services department, ensuring smooth checkins, checkouts, and overall guest experiences.
  • Lead and motivate a team, setting high standards for service delivery and ensuring optimal performance.
  • Develop and implement efficient front office procedures and policies to streamline operations and enhance guest satisfaction.
  • Handle guest inquiries, complaints, and requests promptly and professionally, resolving issues to maintain the highest levels of guest satisfaction.
  • Coordinate with other hotel departments to ensure seamless communication and exceptional service delivery.
  • Monitor room availability and reservations to maximise room revenue and occupancy rates.
  • Train and onboard new team members, providing ongoing coaching and support to ensure a cohesive and knowledgeable front office team.
  • Prepare and analyze reports, metrics, and financial data related to frontoffice operations, and implement strategies for improvement.
  • Adhere to all hotel policies and procedures, ensuring compliance with safety and security standards.

Requirements:

  • Proven experience as a Front Office Manager demonstrating leadership and team management skills.
  • Strong customer service orientation with excellent communication and interpersonal abilities.
  • Exceptional problemsolving skills, with the ability to handle difficult situations with diplomacy and tact.
  • Proficiency in hotel management software and reservation systems.
  • Familiarity with revenue management principles to optimise room revenue and occupancy.
  • Strong organisational and multitasking abilities, capable of managing competing priorities effectively.
  • A proactive and handson approach, coupled with a keen eye for detail.

We look forward to hearing from you

#passionateaboutpeople #inuacollection #learn #evolve #thrive

Job Types:
Full-time, Permanent

Salary:
From 40,000.00€ per year

Application Question(s):

  • What PMS are you familiar with?
  • Are you authorised to work in Ireland?
  • What are your salary expectations?

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