Cloud Support Staff
Há 5 dias
Cloud Support Staff - Second Level (+5 years) (m/f) – Hybrid (Lisbon, Braga or Coimbra)
Descrição da função
Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients.
We are currently recruiting, for integration in our internal team/client, professionals with the following profile:
Cloud Support Staff - Second Level (+5 years) (m/f) – Hybrid (Lisbon, Braga or Coimbra)
What do you need to have:
Hard Skills:
• More than 5 years of work experience in IT support or customer service and possess comprehensive knowledge of cloud technologies and platforms such as AWS, Microsoft Azure, or Google Cloud.
• Comprehensive knowledge of cloud computing and cloud architectures
• Expertise in handling customer inquiries and problem-solving in complex environments according to ITIL
• Deep understanding of IT systems, network technologies, and security aspects
• Strong communication and customer service skills
• Ability to develop innovative solutions for diagnosing and resolving technical problems
• Experience collaborating with internal technical teams and support experts
• Ability to share knowledge and best practices within the support team and continuously improve
• Knowledge of incident, problem, and change management processes
Soft skills
• Good communication
• Team spirit
• Proactivity
• Time management
What we can offer:
• Personalized support from your team
• Your manager will take into consideration your motivations and suggestions
• Victories will be celebrated together
• Your HR and Support Teams will always be available to help
• Constant feedback on your work
• A network of hundreds of partnerships with companies from numerous sectors that offer you exclusive discounts (health, well-being, travel, gastronomy, culture, leisure, training, etc)
• And, of course, many gatherings and social events
To respond to this opportunity, send us your CV to the following e-mail address ---@---
Experiência Mínima:
- 0
Candidatura.
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