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Service Manager
2 meses atrás
Are you ready to join a team where innovation meets excellence? At Olisipo, we're not just about outsourcing IT solutions; we're about shaping the future of technology.
Join us on a journey of endless possibilities and become a part of our legacy.We are looking for a Service Manager to integrate a hybrid project in Lisbon.
Profile:
- At least 3 years of Service Management within IT;
- Monitoring and reporting KPIs, setting up SLA and OLA agreements;
- Current ITIL certification;
- Ability to demonstrate commitment to develop, drive, and manage services in a fast paced environment;
- Businessfluent English (speaking and writing).
Responsibilities:
- Manage tickets via Internal ITSM tool;
- Handle service escalations;
- Implements programs and procedures for safeguarding data/information security and safety;
- Supports or manages changerelease processes and implementation of IT security guidelines;
- Create, update, and improve service documentation;
- Supplier management and delivery monitoring/reporting;
- Manage and improve overall Service in the many aspects, being performance, reliability, scalability, security always focusing on value creation for the business.
We offer:
- Personal accompaniment focused on Career Management;
- Continuous and personalized Training and Certification through our own Learning Center;
- Solidity;
- Trust and Growth;
- Competitive salary package with benefits.
