German Speaking Customer Advisor
2 meses atrás
Are you passionate about travel and fluent in German? If so, we have an excellent opportunity for you to become part of a well-established cruise line project as a German-Speaking Customer Service Advisor This is a fully remote role open to candidates living in Portugal, perfect for both those looking to start a career in customer service and experienced professionals eager to grow in an exciting industry.
As a Customer Service Advisor, your primary responsibility will be supporting customers and travel agents with inquiries about cruise bookings and providing assistance with pre- and post-booking needs. While there will be opportunities for cross-selling and upselling cruise-related services, the primary focus is on delivering exceptional customer service and ensuring a positive experience for all.
Main Responsibilities: Customer Support (Inbound): Handle incoming calls from customers and travel agents, addressing their questions related to bookings, destinations, pricing, documentation, and cruise-related services.Provide detailed and accurate information about cruise packages, itineraries, and ship features.Assist customers through the entire booking process, from inquiry to post-booking management, ensuring their experience is smooth and hassle-free.Booking Assistance: Support customers with modifying, upgrading, or cancelling bookings, helping them make adjustments as needed.Assist travel agents in managing their bookings by offering guidance on package options and helping them navigate the booking process.Cross-Selling and Upselling: Propose additional services that can enhance the customers cruise experience, such as excursions, onboard amenities, and travel insurance.Recommend tailored packages based on customers' preferences and needs, with a focus on service rather than aggressive sales tactics.Post-Booking Support: Help customers manage any post-booking queries, including payments, required documentation for travel, and special requests like cabin preferences or dietary needs.Address any issues or changes that may arise after booking, ensuring the customers trip goes as planned.Problem Resolution: Resolve any issues or complaints in a timely and professional manner, ensuring customers feel heard and valued.Collaborate with internal teams to escalate more complex issues as needed and ensure swift resolutions. Qualifications: Native or fluent German speaker (C1 level or higher) with excellent verbal and written communication skills.Proficient in English for internal team communication.While prior experience in customer service, hospitality, or a related field is advantageous, it is not required. Full training will be provided.Strong interpersonal and communication skills, with the ability to handle various types of customer inquiries in a calm and professional manner.Basic familiarity with computer systems (e.g., Microsoft Office, CRM tools) is a plus.Ability to work effectively in a fast-paced environment, managing multiple tasks simultaneously.A customer-oriented attitude, with a commitment to delivering outstanding service. What We Provide: Remote Work Flexibility: Enjoy the convenience of working from home, anywhere within Portugal.Professional Development: We offer comprehensive training, along with ongoing learning and development opportunities, paving the way for career growth within the company.Health and Life Insurance: Enjoy access to quality health and life insurance plans.Exciting Industry Experience: Be part of the dynamic and fast-growing cruise industry, helping travelers create unforgettable memories. Why Work With Us? If you are passionate about travel and helping others, this role offers the perfect blend of both. Join a supportive, customer-focused team that values collaboration, learning, and career advancement. With opportunities for growth and the chance to work remotely, this is an ideal position for someone who enjoys providing excellent service while contributing to the travel industry.
Who Should Apply? We are looking for friendly, proactive individuals who love assisting customers and helping them navigate their cruise plans. If you are a fluent German speaker, have a passion for travel, and are eager to provide top-quality support, we want to hear from you
-
Faro, Portugal Eco Plus Solutions Ab Tempo inteiroCustomer Service Advisor RoleWe are seeking a highly skilled and fluent German-speaking Customer Service Advisor to join our team at Eco Plus Solutions Ab. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, handling inquiries, and resolving issues in a timely and professional manner.Main...
-
Faro, Portugal Eco Plus Solutions Ab Tempo inteiroCustomer Service Advisor - German LanguageAre you passionate about travel and fluent in German? We have an excellent opportunity for you to become part of a well-established cruise line project as a German-Speaking Customer Service Advisor. This is a fully remote role open to candidates living in Portugal, perfect for both those looking to start a career in...
-
German Speaking Customer Service Representative
4 semanas atrás
Faro, Portugal Eco Plus Solutions Ab Tempo inteiroAbout the RoleWe are seeking a highly skilled German-speaking customer service representative to join our team in the travel industry. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and their experiences are seamless.Key ResponsibilitiesCustomer Support:...
-
German Speaking Customer Support Specialist
4 semanas atrás
Faro, Portugal Eco Plus Solutions Ab Tempo inteiroMain ResponsibilitiesAs a Customer Service Advisor, you will be responsible for supporting customers and travel agents with inquiries about cruise bookings and providing assistance with pre- and post-booking needs.Key responsibilities include:Handling incoming calls from customers and travel agents, addressing their questions related to bookings,...
-
German Speaking Technical Support Specialist
1 semana atrás
Faro, Portugal Atlean World Tempo inteiroWe are seeking a skilled German speaking Technical Support Specialist to join our team at Atlean World in Portugal.Key Responsibilities:Provide technical support and guidance to corporate customers (SMBs) and partner companies on various technical inquiriesContact customers by telephone and email, in both German and English, to resolve technical issuesSolve...
-
German Technical Support Specialist
2 semanas atrás
Faro, Portugal Atlean World Tempo inteiroRemote German Speaking Technical Support Advisor RoleWe are looking for a highly skilled and experienced Technical Support Advisor to join our team at Atlean World.This is a fantastic opportunity to work as a remote technical support specialist, providing expert advice and support to corporate customers and partner companies in Germany and English.You will...
-
Dutch Speaking Customer Service Representative
4 semanas atrás
Faro, Portugal Atlean World Tempo inteiro_Make it your Next Job Without Boundaries! _Join Our Global Team in Portugal! We are looking for a **Dutch speaking Customer Support Advisor** to work **remotely **for a fast-growing, innovative payment technology company. **Why this Customer Support Advisor role is great for your professional and personal development**: - Work remotely from the...
-
German Speaking Technical Support Expert
2 semanas atrás
Faro, Portugal Atlean World Tempo inteiro**Become a key player in the tech industry with Atlean World**We are offering an exciting opportunity for a Technical Support Advisor role, which will allow you to grow professionally and personally.This position comes with a unique combination of benefits that make it hard to resist:Lifestyle Balance: Live in Portugal and enjoy a remote work setup.Career...
-
German Technical Support Specialist
2 semanas atrás
Faro, Portugal Atlean World Tempo inteiroAtlean World offers an exciting opportunity for a Technical Support Advisor in Germany, remote work from Portugal.We are looking for a skilled professional to provide top-notch technical support to our corporate customers and partner companies. As a Technical Support Advisor, you will be the primary point of contact for our clients, handling their technical...
-
German Technical Support Specialist
1 semana atrás
Faro, Portugal Atlean World Tempo inteiroAbout This OpportunityWe are seeking a highly skilled German Technical Support Specialist to join our team at Atlean World. As a Technical Support Advisor, you will play a critical role in providing exceptional support to corporate customers and partner companies.This is a fantastic opportunity for someone looking to accelerate their career while enjoying a...
-
Faro, Portugal Blu Selection Tempo inteiroAbout the Role:Are you passionate about the fashion industry and looking for a challenging role where you can make a real impact? We are seeking a highly motivated and customer-focused individual to join our team as a Fashion Customer Advisor for PVH Corp in Lisbon, Portugal.Key Responsibilities:Provide exceptional customer service to clients and prospects...
-
German Technical Support Specialist
4 semanas atrás
Faro, Portugal Atlean World Tempo inteiroWe are looking for a skilled Technical Support Advisor to represent Atlean World and its clients in Germany.The ideal candidate will have a strong background in technical support and excellent communication skills in both German and English.Main Responsibilities:Provide technical assistance to corporate customers and partner companies via phone, email, and...
-
French-Speaking Customer Service Representative
4 semanas atrás
Faro, Portugal Cross Border Talents Tempo inteiroYour Role:As a French-speaking Customer Service Representative, you will be the main point of contact for our customers, ensuring an exceptional service experience. You will manage after-sales inquiries, including handling online orders, processing refunds, and resolving issues. You will address customer complaints and escalate cases when needed. You will...
-
Dutch Customer Advisor
6 meses atrás
Faro, Portugal Atlean World Tempo inteiroSpreek je Nederlands en wil je in het buitenland in de zon wonen? We zijn op zoek naar kandidaten die Nederlands spreken. Junior - en beginnersprofielen worden aanvaard. Als je geïnteresseerd bent: Stuur ons je CV in het Engels. - **:::::::::::::**:_ We are offering a great work experience 100% full remote from mainland Portugal, for a role as a **Dutch...
-
French-Speaking Beauty Customer Support Representative
4 semanas atrás
Faro, Portugal Cross Border Talents Tempo inteiroCustomer Service Opportunity for French Speaking Beauty EnthusiastsWe are seeking a French-Speaking Beauty Customer Service Representative to join our team and provide top-notch service to our customers. As a key member of our customer support team, you will be responsible for ensuring an exceptional service experience for our clients.Key...
-
Faro, Portugal Blu Selection Tempo inteiro.Working for one of the biggest search engines worldwide and being part of an American technology company sounds tempting?Do not miss the opportunity to live and work in one of the most vibrant metropolises in Europe - Lisbon.We are searching for candidates that want to expand their horizon abroad! Skills, qualifications and interests you need to succeed in...
-
Faro, Portugal Blu Selection Tempo inteiroAre you a fashionista or beauty queen/king?You always know the In & Outs, and you follow the fashion shows all over the world?Are you looking for a job where you would work with brands like Calvin Klein or Tommy Hilfiger?PVH Corp. is looking for some support in their customer service department in Lisbon!If you want to make a great experience abroad or if...
-
German Technical Support Expert
3 semanas atrás
Faro, Portugal Atlean World Tempo inteiroWe are seeking a highly skilled and proficient German speaking Technical Support Specialist to join our team at Atlean World.Why this role is perfect for your career growth:Enjoy a work-life balance with remote work options in PortugalRepresent a world-renowned software manufacturerFast-track your professional development with numerous opportunitiesA day in...
-
French-Speaking Customer Service Representative
4 semanas atrás
Faro, Portugal Cross Border Talents Tempo inteiroAbout the Role:We are seeking a French-speaking customer service representative to join our team at Cross Border Talents. As a key member of our customer support team, you will be responsible for providing top-notch service to our clients and ensuring their satisfaction.Your Responsibilities:Be the first point of contact for customers, ensuring smooth...
-
Pharma Advisor For Beauty Company In Porto
2 meses atrás
Faro, Portugal Blu Selection Tempo inteiroWe are seeking a dedicated and enthusiastic Customer Service Representative to join our pharmacy project team in Porto. In this role, you will be our customers' first point of contact, ensuring they receive exceptional service and support. You will handle inquiries, manage orders, and provide detailed information about our pharmaceutical products and...