German Speaking Customer Service Representative

Há 7 dias


Faro, Portugal Eco Plus Solutions Ab Tempo inteiro
About the Role

We are seeking a highly skilled German-speaking customer service representative to join our team in the travel industry. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and their experiences are seamless.

Key Responsibilities
  • Customer Support: Handle customer inquiries, provide information on cruise bookings, destinations, pricing, documentation, and services.
  • Booking Assistance: Support customers with modifying, upgrading, or cancelling bookings, and assist travel agents in managing their bookings.
  • Cross-Selling and Upselling: Propose additional services to enhance customers' cruise experiences, such as excursions, onboard amenities, and travel insurance.
  • Post-Booking Support: Help customers manage post-booking queries, including payments, required documentation, and special requests.
Requirements
  • Fluent German Speaker: Native or fluent German speaker with excellent verbal and written communication skills.
  • Proficient in English: Proficient in English for internal team communication.
  • Customer Service Experience: Prior experience in customer service, hospitality, or a related field is advantageous, but not required.
  • Basic Computer Skills: Familiarity with computer systems, such as Microsoft Office and CRM tools, is a plus.
What We Offer
  • Remote Work Flexibility: Enjoy the convenience of working from home, anywhere within Portugal.
  • Professional Development: Comprehensive training and ongoing learning opportunities for career growth.
  • Health and Life Insurance: Access to quality health and life insurance plans.

We are looking for a friendly, proactive individual who loves assisting customers and helping them navigate their cruise plans. If you are a fluent German speaker, have a passion for travel, and are eager to provide top-quality support, we want to hear from you.



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