Customer Service Representative
4 semanas atrás
We are seeking a highly motivated and customer-focused French speaker to join our team as a customer service representative. As a remote worker, you will be responsible for providing top-notch service to our customers and ensuring their satisfaction with our beauty brand.
Key Responsibilities:
- Provide exceptional customer service in French, responding to inquiries and resolving issues in a timely and professional manner.
- Assist with after-sales processes, including managing online orders, refunds, and issues.
- Address customer complaints and escalate issues when necessary.
- Offer expert advice and recommendations on beauty products.
- Use cross-selling and upselling techniques to maximize customer satisfaction and loyalty.
Requirements:
- C2-level French (spoken and written)
- B2-level English
- Experience is not required, but is preferred
- Must already reside in Portugal (between Coimbra and Algarve)
- EU citizenship or a residence permit for Portugal
What We Offer:
- Competitive salary: 1,160 EUR per month
- Fully remote role - work from anywhere between Coimbra and Algarve
- Join a premier beauty and cosmetics brand
- Opportunity to gain experience in customer service
- Dynamic team with supportive management
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