Customer Service Representative

4 semanas atrás


Faro, Portugal Cross Border Talents Tempo inteiro
French Speaking Customer Service Representative Job

We are seeking a highly motivated and customer-focused French speaker to join our team as a customer service representative. As a remote worker, you will be responsible for providing top-notch service to our customers and ensuring their satisfaction with our beauty brand.

Key Responsibilities:

  • Provide exceptional customer service in French, responding to inquiries and resolving issues in a timely and professional manner.
  • Assist with after-sales processes, including managing online orders, refunds, and issues.
  • Address customer complaints and escalate issues when necessary.
  • Offer expert advice and recommendations on beauty products.
  • Use cross-selling and upselling techniques to maximize customer satisfaction and loyalty.

Requirements:

  • C2-level French (spoken and written)
  • B2-level English
  • Experience is not required, but is preferred
  • Must already reside in Portugal (between Coimbra and Algarve)
  • EU citizenship or a residence permit for Portugal

What We Offer:

  • Competitive salary: 1,160 EUR per month
  • Fully remote role - work from anywhere between Coimbra and Algarve
  • Join a premier beauty and cosmetics brand
  • Opportunity to gain experience in customer service
  • Dynamic team with supportive management


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