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.Customer Success Enablement ManagerLocation: LisbonTeam: Operations ExcellenceCash is old school. Out-of-pocket expenses suck. Workplaces need to be more trusting, progressive and – that's right, we're gonna say it – fun. The Pleo product ends out of pocket spending and gets rid of the outdated manual expensing process. The best part is when you join us you become a user of Pleo tooPleo's GTM Enablement team is on a mission. Of course we are, everyone's on a mission at a company growing as fast as Pleo.We already have a team of Customer Success (CS) superstars, now we need a Customer Success Enablement Manager to unlock even more of their potential. In this role, you'd be developing the skills, knowledge and content to ensure our customer-facing professionals make the most of every interaction. We aim to deliver a world-class buyer experience, to drive growth, adoption, retention and customer satisfaction. And we want to do it all at scale. Yeah, we're ambitious – but we're hoping you are too.You will be reporting to the Director of GTM Enablement and you will be owning and managing all CS related enablement programs starting from when a CSM first joins and throughout their career at Pleo.The Enablement team's mission is to transform our customer-facing professionals into trusted partners by making them relevant, valuable and differentiating in every interaction with our prospects and customers. We aim to deliver a world-class buyer experience, to drive product adoption and prevent churn, boost spending and customer satisfaction and for this we need to ensure that every customer-facing professional has the skills, knowledge, process expertise and content.What's the role?Facilitate and manage new hire onboarding through on-demand, virtual, and live training sessions.Support the creation and delivery of training and content for CS processes and methodologies (for Implementation, Adoption, Performance), and tools by working closely with subject matter experts across the organisation.Partner with CS Managers to determine the knowledge and skills gaps on the support team.Work closely with the Enablement team, participate in all facets of Enablement including process optimisation, research & content strategy.Contribute to other ad hoc / tactical enablement team projects and programs.Assist with development of learning and enablement surveys and analysis.Support with the identification of skill gaps, recommendation for program development, and executing against Field Enablement strategic priorities.What we need from you on your first day:3+ years of experience in Customer Success Enablement or 3+ years of experience as a Customer Success Manager with good experience in Customer Success best practices, processes and methodologies.Have experience building and maintaining onboarding programs and hands-on experience with Customer Success tools as a user or administrator
