Customer Success Regional Team Manager
2 meses atrás
.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1000+ colleagues in 70+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.The company is founder led, profitable and growing.We are hiring a Customer Success Regional Team Manager.To support Canonical's growth, we are expanding our CSM team globally and recruiting leaders to help our team of Customer Success Managers across regions. We consider our Customer Success operations an exceptional tool to sustain revenue retention and growth, placing excellence in delivering outstanding customer services in the new technologies sector. As such, we are looking for exceptional candidates with proven track records in Customer Success and an obvious passion for new technologies. Ideally, you have been a Customer Success Manager at one point in your career and naturally evolved to a leading position.You will enjoy this role if you are organised, persistent, analytical, diplomatic, a listener, hard-working, and determined to grow your skills and teams. As a lead, you are to provide mentoring, coaching in post-sales account management and feedback to team members. You play a crucial role in proactively identifying areas of improvement and implementing process change, driving high-performing teams. You are comfortable dealing with ambiguity and quickly adapt to changes. You seek collaboration with other teams to enhance the overall customer experience. Your key responsibility is to analyze regional performance metrics, identify trends and opportunities for improvement, and implement changes to increase efficiency and achieve business objectives. You will work hand-in-hand with the Head of Customer Success.CSMs engage a diverse customer base and follow diverse CSM motions to provide the appropriate level of focus for every customer. The right candidate would adapt to this diversity and bring broad experience to the team.Location: This is a globally remote role.The role entails:Strategic planning and analysis: preparing communication plans, Team Meetings, and other messages shared in broader management forums, setting yourself and your team up for success. Regularly reviewing key performance indicators and metrics is your baseline. You develop strategies to enhance customer engagement, improve retention rates, drive upsells or cross-sells where appropriate, and ultimately increase customer success
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Regional Customer Success Manager
2 semanas atrás
Aveiro, Aveiro, Portugal Phiture Tempo inteiroCustomer Success Regional Team Manager RoleCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading...
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Customer Success Regional Team Leader
Há 3 dias
Aveiro, Aveiro, Portugal Phiture Tempo inteiroGlobal Customer Success OpportunityWe are seeking an experienced Customer Success Regional Team Manager to join our global team. As a key member of our Customer Success organization, you will be responsible for leading a team of Customer Success Managers and driving customer success across regions.About the Role:Lead a team of Customer Success Managers to...
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Customer Success Regional Team Manager
3 semanas atrás
Aveiro, Portugal Phiture Tempo inteiroCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers,...
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Customer Success Regional Team Manager
3 semanas atrás
Aveiro, Portugal Phiture Tempo inteiroCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon...
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Aveiro, Aveiro, Portugal Phiture Tempo inteiroJob DescriptionAt Canonical, we are expanding our Customer Success team globally and seeking a highly skilled Regional Team Manager to lead our efforts. As a key member of our leadership team, you will be responsible for driving high-performing teams that deliver exceptional customer services in the new technologies sector.About UsWe are a leading provider...
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Regional Customer Success Team Lead
2 semanas atrás
Aveiro, Aveiro, Portugal Phiture Tempo inteiroAt Canonical, a leading provider of open source software and operating systems, we are looking for an exceptional Customer Success Regional Team Lead. As part of our global team, you will play a crucial role in expanding our CSM operations and driving revenue retention and growth.Job Description:About the Role:You will be responsible for analyzing regional...
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Regional Customer Success Lead
1 semana atrás
Aveiro, Aveiro, Portugal Phiture Tempo inteiroUnlock Your Potential as a Regional Customer Success LeadWe are seeking a highly skilled and experienced Regional Customer Success Lead to join our team at Canonical. As a key member of our Customer Success organization, you will play a crucial role in driving customer engagement, retention, and growth.**About the Role:**Strategic planning and analysis:...
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Customer Success Regional Team Director
Há 19 horas
Aveiro, Aveiro, Portugal Phiture Tempo inteiroCompany Overview">Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT, and the cloud, we are changing the world of software.We recruit on a global basis and set a very high standard for people joining the...
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Global Customer Success Team Lead
2 semanas atrás
Aveiro, Aveiro, Portugal Phiture Tempo inteiroCustomer Success Regional Team Manager Job Description At Canonical, we're a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in groundbreaking initiatives like public cloud, data science, AI, engineering innovation, and IoT. With customers including top...
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Customer Success Regional Team Manager
Há 6 dias
Aveiro, Aveiro, Portugal Phiture Tempo inteiroAbout CanonicalCanonical is a pioneering tech firm at the forefront of the global move to open source software. As the company that publishes Ubuntu, one of the most important open source projects, we are changing the world of software.We recruit on a global basis and set a very high standard for people joining the company. We expect excellence in order to...
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Customer Success Team Manager
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Customer Success Manager
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Aveiro, Aveiro, Portugal Phiture Tempo inteiroUnlock Your Potential as a Senior Regional Client Success ProfessionalWe are seeking an exceptional Senior Regional Client Success Professional to join our dynamic team in the APAC region. As a key member of our Customer Success department, you will play a pivotal role in driving business growth and customer satisfaction through strategic account management,...
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Graduate Customer Success Manager
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Aveiro, Portugal Canonical Tempo inteiro.The role of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned...
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Graduate Customer Success Manager
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Aveiro, Portugal Canonical Tempo inteiro.The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers...
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Enterprise Customer Success Manager Americas
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Aveiro, Portugal Phiture Tempo inteiro.The role of an Enterprise Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
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Customer Success Manager
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Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiroCustomer Success Manager Job DescriptionSqurespace is seeking a highly skilled Customer Success Manager to lead our Customer Success team. The ideal candidate will have a proven track record of driving customer satisfaction and retention, as well as developing and implementing strategies to increase revenue growth.Key Responsibilities:Manage and oversee the...
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Enterprise Customer Success Manager Americas
4 semanas atrás
Aveiro, Portugal Phiture Tempo inteiro.The role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...