Enterprise Customer Success Manager Americas
2 meses atrás
.The role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customer's objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, CSMs are specialized in one of the following segments:Mass - SMEs or large businesses starting their journey with CanonicalFocus - Large companies with established ARRStep Growth - a selection of high-potential customersAll CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers.Location: This role will be based remotely in the Americas region.What your day will look likeOnboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams.Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.Supporting customers through reactive ticket requests.Create campaigns targeting multiple customers through digital touch-points and activities.What we are looking for in youThe ideal candidate would display impeccable customer facing skills with a passion for cloud and data centre infrastructure technologies
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Global Enterprise Cloud Infrastructure Manager
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Aveiro, Aveiro, Portugal Phiture Tempo inteiroRole OverviewThe Enterprise Cloud Infrastructure Manager will be responsible for developing and implementing cloud strategies for large enterprises in the Americas region. This role will involve working closely with customers to understand their cloud infrastructure needs and providing guidance on the best solutions to meet those needs.Key...
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Customer Success Regional Team Manager
3 meses atrás
Aveiro, Portugal Canonical Tempo inteiro.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers,...
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Customer Success Regional Team Manager
2 meses atrás
Aveiro, Portugal Phiture Tempo inteiroCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers,...
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Graduate Customer Success Manager
4 meses atrás
Aveiro, Portugal Canonical Tempo inteiro.The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers...
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Aveiro, Aveiro, Portugal Phiture Tempo inteiroJob DescriptionAt Canonical, we are expanding our Customer Success team globally and seeking a highly skilled Regional Team Manager to lead our efforts. As a key member of our leadership team, you will be responsible for driving high-performing teams that deliver exceptional customer services in the new technologies sector.About UsWe are a leading provider...
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Graduate Customer Success Manager
4 meses atrás
Aveiro, Portugal Canonical Tempo inteiro.The role of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned...
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Marketing Manager
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Marketing Manager
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Aveiro, Portugal Phiture Tempo inteiroCanonical is looking for a marketing manager who will be responsible for developing long-term marketing strategy and executing campaigns for the Americas region for a diverse range of products and industries to support our growth strategy. This is a hands-on, multi-disciplinary and dynamic position within Demand Generation Team, requiring close collaboration...
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Marketing Manager
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Aveiro, Portugal Buscojobs Portugal Tempo inteiroCanonical is looking for a marketing manager who will be responsible for developing long-term marketing strategy and executing campaigns for the Americas region for a diverse range of products and industries to support our growth strategy. This is a hands-on, multi-disciplinary and dynamic position within Demand Generation Team, requiring close collaboration...
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Aveiro, Portugal Phiture Tempo inteiroThe role of an Enterprise Project Manager at Canonical.Canonical's mission is to streamline and accelerate the adoption of open source across the entire global enterprise technology market. Our customers embrace the Canonical approach to open source for complex projects on bare metal, on the cloud, and at the edge.Canonical Project Managers are responsible...
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Aveiro, Portugal Phiture Tempo inteiroThe role of an Enterprise Project Manager at Canonical.Canonical's mission is to streamline and accelerate the adoption of open source across the entire global enterprise technology market. Our customers embrace the Canonical approach to open source for complex projects on bare metal, on the cloud, and at the edge.Canonical Project Managers are responsible...
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Graduate Customer Success Manager
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Aveiro, Portugal Canonical Tempo inteiroThe role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers...
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