Graduate Customer Success Manager
4 meses atrás
.The role of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer's objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap.We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.This role is a first step in the CSM organisation. Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success. Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions.Location: This role will be based remotely worldwide.What your day will look like: A strong focus on supporting customers by finding solutions to ticket requests. Enrich documentation about problem solving, Q&A, onboarding materials. Drive campaigns targeting multiple customers through digital touch-points and activities. Identify high potential as well as high risk customers from newly onboarded users or customers. Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more. Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives. Engage with your portfolio of customers to ensure risk identification. Collect feedback from customers and format them for review by the product team. What we are looking for in you: Customer-facing experience. An empathetic individual with a natural drive to help others. Passion for technology, infrastructure and Ubuntu in particular is a must. Excellent presentation skills. Strong organisational skills, ability to structure and constantly update documentation. A team player capable of interacting with all departments internally
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Graduate Customer Success Manager
4 meses atrás
Aveiro, Portugal Canonical Tempo inteiroThe role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers...
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Graduate Customer Success Manager
4 meses atrás
Aveiro, Portugal Canonical Tempo inteiro.The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers...
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Customer Success Regional Team Manager
2 meses atrás
Aveiro, Portugal Phiture Tempo inteiroCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers,...
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Enterprise Customer Success Manager Americas
2 meses atrás
Aveiro, Portugal Phiture Tempo inteiro.The role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
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Customer Success Regional Team Manager
3 meses atrás
Aveiro, Portugal Canonical Tempo inteiro.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers,...
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Aveiro, Aveiro, Portugal Phiture Tempo inteiroJob DescriptionAt Canonical, we are expanding our Customer Success team globally and seeking a highly skilled Regional Team Manager to lead our efforts. As a key member of our leadership team, you will be responsible for driving high-performing teams that deliver exceptional customer services in the new technologies sector.About UsWe are a leading provider...
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Customer Success Regional Team Director
4 semanas atrás
Aveiro, Aveiro, Portugal Phiture Tempo inteiroCompany Overview">Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT, and the cloud, we are changing the world of software.We recruit on a global basis and set a very high standard for people joining the...
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Performance Marketing Graduate
Há 1 mês
Aveiro, Portugal Phiture Tempo inteiro.The role of a Performance Marketing Graduate at Canonical. Canonical has provided developers with open source since 2004, helping them build innovations such as public cloud, machine learning, robotics, or blockchain. Marketing at Canonical means being at the forefront of technology adoption, for our customers and for our own martech stack. We're on the...
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Customer Success Regional Team Leader
4 semanas atrás
Aveiro, Aveiro, Portugal Phiture Tempo inteiroAbout Us">We are a leading provider of open source software and operating systems to the global enterprise and technology markets.Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT.">The Role">$150,000 - $200,000 per year, depending on experience and location....
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Performance Marketing Graduate
2 meses atrás
Aveiro, Portugal Phiture Tempo inteiro.The role of a Performance Marketing Graduate at Canonical.Canonical has provided developers with open source since 2004, helping them build innovations such as public cloud, machine learning, robotics, or blockchain. Marketing at Canonical means being at the forefront of technology adoption, for our customers and for our own martech stack. We're on the...
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Digital Marketing Graduate
Há 1 mês
Aveiro, Portugal Buscojobs Portugal Tempo inteiroThe role of a Digital Marketing Graduate at CanonicalCanonical has provided developers with open source since 2004, helping them build innovations such as public cloud, machine learning, robotics or blockchain. Marketing at Canonical means being at the forefront of technology adoption, for our customers and for our own martech stack. We're on the lookout for...
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Performance Marketing Graduate
2 meses atrás
Aveiro, Portugal Phiture Tempo inteiroThe role of a Performance Marketing Graduate at Canonical.Canonical has provided developers with open source since 2004, helping them build innovations such as public cloud, machine learning, robotics, or blockchain. Marketing at Canonical means being at the forefront of technology adoption, for our customers and for our own martech stack. We're on the...
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Performance Marketing Graduate
2 meses atrás
Aveiro, Portugal Phiture Tempo inteiroThe role of a Performance Marketing Graduate at Canonical.Canonical has provided developers with open source since 2004, helping them build innovations such as public cloud, machine learning, robotics, or blockchain. Marketing at Canonical means being at the forefront of technology adoption, for our customers and for our own martech stack. We're on the...
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Cloud-Based Customer Experience Manager
2 meses atrás
Aveiro, Aveiro, Portugal Phiture Tempo inteiroAbout the Role:The Customer Success Manager will play a pivotal role in developing trust with assigned customers and providing them with the best possible experience navigating Canonical's vast offering. This includes activating internal and external capabilities to alleviate pain points, align expectations, and deliver on a collaboration roadmap. The...
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Digital Marketing Graduate
2 meses atrás
Aveiro, Portugal Phiture Tempo inteiroThe role of a Digital Marketing Graduate at CanonicalCanonical has provided developers with open source since 2004, helping them build innovations such as public cloud, machine learning, robotics or blockchain. Marketing at Canonical means being at the forefront of technology adoption, for our customers and for our own martech stack. We're on the lookout for...
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Enterprise Project Manager
2 meses atrás
Aveiro, Portugal Phiture Tempo inteiroThe role of an Enterprise Project Manager at Canonical.Canonical's mission is to streamline and accelerate the adoption of open source across the entire global enterprise technology market. Our customers embrace the Canonical approach to open source for complex projects on bare metal, on the cloud, and at the edge.Canonical Project Managers are responsible...
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Enterprise Project Manager
2 meses atrás
Aveiro, Portugal Phiture Tempo inteiroThe role of an Enterprise Project Manager at Canonical.Canonical's mission is to streamline and accelerate the adoption of open source across the entire global enterprise technology market. Our customers embrace the Canonical approach to open source for complex projects on bare metal, on the cloud, and at the edge.Canonical Project Managers are responsible...
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Engineering Manager
2 meses atrás
Aveiro, Portugal Phiture Tempo inteiro.As the most widely used Linux distribution, Ubuntu underpins the security of the entire internet. The role of Security Engineering Manager directly impacts the safety and security of millions of users worldwide. Join a team of security experts dedicated to protecting the open-source ecosystem and driving innovation. Your leadership will be instrumental in...
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Customer Experience Manager
4 semanas atrás
Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiroAbout the RoleWe are seeking a highly skilled Customer Experience Manager to join our team at Boundlessfellows. This is a full-time, remote role located in Hawaii.
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Aveiro, Aveiro, Portugal Cross Border Talents Tempo inteiroAttractive Customer Support OpportunityWe are seeking a skilled Customer Success Specialist to join our team in Portugal. As a key member of our dynamic team, you will play a vital role in delivering exceptional customer experiences to our clients.About the RoleThis exciting opportunity involves providing top-notch support to clients via phone, live chat,...