Graduate Customer Success Manager

3 meses atrás

Aveiro, Portugal Canonical Tempo inteiro

The role of a Customer Success Manager at Canonical

Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer's objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap.

We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.

This role is a first step in the CSM organisation. Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success. Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions.

Location: This role will be based remotely worldwide.

What your day will look like:
A strong focus on supporting customers by finding solutions to ticket requests.
Enrich documentation about problem solving, Q&A, onboarding materials.
Drive campaigns targeting multiple customers through digital touch-points and activities.
Identify high potential as well as high risk customers from newly onboarded users or customers.
Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
Engage with your portfolio of customers to ensure risk identification.
Collect feedback from customers and format them for review by the product team.

What we are looking for in you:
Customer-facing experience.
An empathetic individual with a natural drive to help others.
Passion for technology, infrastructure and Ubuntu in particular is a must.
Excellent presentation skills.
Strong organisational skills, ability to structure and constantly update documentation.
A team player capable of interacting with all departments internally.

Additional skills that you might also bring:
We at the Customer Success team strongly appreciate various languages Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform us.

What we offer you:
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004
Personal learning and development budget of USD 2,000 per year.
Annual compensation review.
Recognition rewards.
Annual holiday leave.
Maternity and paternity leave.
Employee Assistance Programme.
Opportunity to travel to new locations to meet colleagues from your team and others.
Priority Pass for travel and travel upgrades for long haul company events.

About Canonical:
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer:
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
#J-18808-Ljbffr

  • Graduate Customer Success Manager

    3 semanas atrás

    Aveiro, Portugal Phiture Tempo inteiro

    The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers...

  • Graduate Customer Success Manager

    3 semanas atrás

    Aveiro, Portugal Phiture Tempo inteiro

    The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers...

  • Graduate Customer Success Manager

    3 meses atrás

    Aveiro, Portugal Canonical Tempo inteiro

    .The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers...

  • Graduate Customer Success Manager

    3 meses atrás

    Aveiro, Portugal Canonical Tempo inteiro

    .The role of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned...

  • Manager, Customer Success

    4 semanas atrás

    Aveiro, Portugal Boundlessfellows Tempo inteiro

    .At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin and a remote workforce. Customer Success Specialists work with our customers every day through email and live chat support interactions to ensure that they are...

  • Customer Success Manager

    4 semanas atrás

    Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

    About the RoleAt Boundlessfellows, we're dedicated to empowering our users to bring their ideas to life. Our Customer Operations team plays a vital role in ensuring our customers receive the support they need to succeed. We're seeking a seasoned leader to join our team as a Manager of Customer Success.Key ResponsibilitiesManage and oversee the operations of...

  • Regional Customer Success Manager

    1 semana atrás

    Aveiro, Aveiro, Portugal Phiture Tempo inteiro

    Customer Success Regional Team Manager RoleCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading...

  • Customer Success Operations Manager

    3 semanas atrás

    Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

    About the RoleThe Customer Success Operations Manager will oversee the Customer Success team at Boundlessfellows, empowering our customers to achieve their goals with our platform. This leader will develop a results-driven framework to shift the team's approach from reactive support to proactive outreach.Responsibilities- Manage and oversee the operations...

  • Customer Success Regional Team Manager

    2 semanas atrás

    Aveiro, Portugal Phiture Tempo inteiro

    Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers,...

  • Enterprise Customer Success Manager Americas

    3 semanas atrás

    Aveiro, Portugal Phiture Tempo inteiro

    The role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...

  • Customer Success Regional Team Manager

    2 semanas atrás

    Aveiro, Portugal Phiture Tempo inteiro

    Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon...

  • Enterprise Customer Success Manager Americas

    3 semanas atrás

    Aveiro, Portugal Phiture Tempo inteiro

    The role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...

  • Enterprise Customer Success Manager Americas

    3 semanas atrás

    Aveiro, Portugal Phiture Tempo inteiro

    The role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...

  • Enterprise Customer Success Manager Americas

    3 semanas atrás

    Aveiro, Portugal Phiture Tempo inteiro

    .The role of an Enterprise Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...

  • Enterprise Customer Success Manager Americas

    3 semanas atrás

    Aveiro, Portugal Phiture Tempo inteiro

    .The role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...

  • Customer Success Regional Team Manager

    2 meses atrás

    Aveiro, Portugal Canonical Tempo inteiro

    .Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers,...

  • Customer Success Manager

    3 semanas atrás

    Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

    Customer Success Manager Job DescriptionSqurespace is seeking a highly skilled Customer Success Manager to lead our Customer Success team. The ideal candidate will have a proven track record of driving customer satisfaction and retention, as well as developing and implementing strategies to increase revenue growth.Key Responsibilities:Manage and oversee the...

  • Customer Success Team Manager

    3 semanas atrás

    Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

    About the Role:Squaring the gap between business needs and customer expectations requires a leader with an intricate grasp of the online business landscape. As our Customer Success Team Manager, you will be responsible for crafting a results-driven framework that propels us from a reactive support operation to a proactive, forward-thinking approach. Key...

  • Customer Success Manager

    3 semanas atrás

    Aveiro, Aveiro, Portugal Phiture Tempo inteiro

    About This RoleWe are seeking a highly motivated and empathetic Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for developing trust with our customers and providing them with the best possible experience navigating our vast offering.Key ResponsibilitiesDeveloping trust with customers and providing them with...

  • Enterprise Customer Success Manager APAC

    3 semanas atrás

    Aveiro, Portugal Phiture Tempo inteiro

    The role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...