Enterprise Customer Success Manager Americas

4 semanas atrás

Aveiro, Portugal Phiture Tempo inteiro

The role of an Enterprise Customer Success Manager at Canonical

Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customer's objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.

We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, CSMs are specialized in one of the following segments:

Mass - SMEs or large businesses starting their journey with Canonical
Focus - Large companies with established ARR
Step Growth - a selection of high-potential customers
All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers.

Location: This role will be based remotely in the Americas region.

What your day will look like
Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams.
Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
Supporting customers through reactive ticket requests.
Create campaigns targeting multiple customers through digital touch-points and activities.
What we are looking for in you
The ideal candidate would display impeccable customer facing skills with a passion for cloud and data centre infrastructure technologies. We are also looking for:
Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
Excellent presentation skills with the ability to guide a conversation about complex softwares.
Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
A true team player capable of interacting with all departments and at all levels both internally and externally.
Knowledge of agile methodologies.
Additional skills that you might also bring
Experience with Salesforce, Jira and CRMs is a big plus
We at the Customer Success team strongly appreciate various languages Therefore, if you possess proficiency (both written and spoken) in Spanish and Portuguese alongside an excellent command of English, please inform us
What we offer you
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues from your team and others
Priority Pass for travel and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

#J-18808-Ljbffr

  • Enterprise Customer Success Manager Americas

    4 semanas atrás

    Aveiro, Portugal Phiture Tempo inteiro

    .The role of an Enterprise Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...

  • Enterprise Customer Success Manager Americas

    4 semanas atrás

    Aveiro, Portugal Phiture Tempo inteiro

    .The role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...

  • Enterprise Customer Success Manager Americas

    4 semanas atrás

    Aveiro, Portugal Phiture Tempo inteiro

    The role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...

  • Enterprise Customer Success Manager Americas

    4 semanas atrás

    Aveiro, Portugal Phiture Tempo inteiro

    The role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...

  • Global Enterprise Cloud Infrastructure Manager

    4 semanas atrás

    Aveiro, Aveiro, Portugal Phiture Tempo inteiro

    Role OverviewThe Enterprise Cloud Infrastructure Manager will be responsible for developing and implementing cloud strategies for large enterprises in the Americas region. This role will involve working closely with customers to understand their cloud infrastructure needs and providing guidance on the best solutions to meet those needs.Key...

  • Enterprise Customer Success Manager APAC

    3 semanas atrás

    Aveiro, Portugal Phiture Tempo inteiro

    The role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...

  • Enterprise Customer Success Manager Apac

    3 semanas atrás

    Aveiro, Portugal Phiture Tempo inteiro

    The role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...

  • Regional Customer Success Manager

    2 semanas atrás

    Aveiro, Aveiro, Portugal Phiture Tempo inteiro

    Customer Success Regional Team Manager RoleCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading...

  • Customer Success Regional Team Manager

    2 meses atrás

    Aveiro, Portugal Canonical Tempo inteiro

    .Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers,...

  • Manager, Customer Success

    Há 1 mês

    Aveiro, Portugal Boundlessfellows Tempo inteiro

    .At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin and a remote workforce. Customer Success Specialists work with our customers every day through email and live chat support interactions to ensure that they are...

  • Customer Success Manager

    Há 1 mês

    Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

    About the RoleAt Boundlessfellows, we're dedicated to empowering our users to bring their ideas to life. Our Customer Operations team plays a vital role in ensuring our customers receive the support they need to succeed. We're seeking a seasoned leader to join our team as a Manager of Customer Success.Key ResponsibilitiesManage and oversee the operations of...

  • Customer Success Regional Team Manager

    3 semanas atrás

    Aveiro, Portugal Phiture Tempo inteiro

    Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers,...

  • Customer Success Operations Manager

    3 semanas atrás

    Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiro

    About the RoleThe Customer Success Operations Manager will oversee the Customer Success team at Boundlessfellows, empowering our customers to achieve their goals with our platform. This leader will develop a results-driven framework to shift the team's approach from reactive support to proactive outreach.Responsibilities- Manage and oversee the operations...

  • Customer Success Regional Team Manager

    3 semanas atrás

    Aveiro, Portugal Phiture Tempo inteiro

    Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon...

  • Regional Team Lead for Global Customer Success

    Há 4 dias

    Aveiro, Aveiro, Portugal Phiture Tempo inteiro

    Job DescriptionAt Canonical, we are expanding our Customer Success team globally and seeking a highly skilled Regional Team Manager to lead our efforts. As a key member of our leadership team, you will be responsible for driving high-performing teams that deliver exceptional customer services in the new technologies sector.About UsWe are a leading provider...

  • Graduate Customer Success Manager

    3 meses atrás

    Aveiro, Portugal Canonical Tempo inteiro

    .The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers...

  • Graduate Customer Success Manager

    3 meses atrás

    Aveiro, Portugal Canonical Tempo inteiro

    .The role of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned...

  • Marketing Manager

    3 semanas atrás

    Aveiro, Portugal Phiture Tempo inteiro

    Canonical is looking for a marketing manager who will be responsible for developing long-term marketing strategy and executing campaigns for the Americas region for a diverse range of products and industries to support our growth strategy. This is a hands-on, multi-disciplinary and dynamic position within Demand Generation Team, requiring close collaboration...

  • Enterprise Project Manager

    2 semanas atrás

    Aveiro, Portugal Phiture Tempo inteiro

    The role of an Enterprise Project Manager at Canonical.Canonical's mission is to streamline and accelerate the adoption of open source across the entire global enterprise technology market. Our customers embrace the Canonical approach to open source for complex projects on bare metal, on the cloud, and at the edge.Canonical Project Managers are responsible...

  • Enterprise Solutions Specialist

    3 semanas atrás

    Aveiro, Aveiro, Portugal Phiture Tempo inteiro

    About the RoleThe Enterprise Customer Success Manager APAC is a strategic position at Canonical, focusing on reducing risk and churn, facilitating adoption, and supporting expansion within existing accounts. This role requires developing trust with assigned customers and providing them with an exceptional experience navigating Canonical's offerings.Customer...