Manager, Customer Success
2 semanas atrás
.At Squarespace, Customer Operations empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin and a remote workforce. Customer Success Specialists work with our customers every day through email and live chat support interactions to ensure that they are achieving success with our platform and reaching their desired goals.We are looking for a leader that is passionate and knowledgeable about all aspects of running an online business in the SMB space. The Manager of Customer Success will help create a results-driven framework that shifts ideologies from reactive to proactive. You will develop cross-sell and upsell tactics, increasing product engagement of product add-ons and services. You will ensure customer satisfaction and retention for existing customers remains high. In addition to this, you will monitor the effectiveness of the greater Customer Success team and support Team Leads in forming a high performance team culture.You will report to the Director of Customer Support.ResponsibilitiesManage and oversee the operations for a team of Customer Success Team Leads and Specialists. Provide coaching and expertise to help teams achieve their performance targets.Improve the customer experience by shifting the team's approach from a reactive support operation to a proactive results-driven outreach.Segment the customer base to identify opportunities for upselling and cross-selling based on customer needs and behavior.Facilitate relationships with Marketing, Help Center and Analytics teams to accurately size new opportunities and identify prospects and implement new initiatives.Implement strategies to drive revenue by increasing sales of product add-ons and product engagement to existing customers.Partner with Customer Operations Analytics to build KPIs to attribute conversions and product adoption to Customer Success Specialists' performance.Prepare reports for Senior Leadership and Finance to demonstrate measurable results with incremental ROI, product adoption rates, and customer satisfaction scores.Create a new results-based incentive plan to reward specialists for their impact.Refine the customer contact flow and proactive outreach to create meaningful customer interactions.Explore sales engines and Customer Relationship Management tools that map trends, report statistics, and make predictions for specialists
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Customer Success Manager
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Customer Success Operations Manager
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Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiroAbout the RoleThe Customer Success Operations Manager will oversee the Customer Success team at Boundlessfellows, empowering our customers to achieve their goals with our platform. This leader will develop a results-driven framework to shift the team's approach from reactive support to proactive outreach.Responsibilities- Manage and oversee the operations...
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Graduate Customer Success Manager
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Aveiro, Portugal Canonical Tempo inteiro.The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers...
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Graduate Customer Success Manager
3 meses atrás
Aveiro, Portugal Canonical Tempo inteiro.The role of a Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned...
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Enterprise Customer Success Manager Americas
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Aveiro, Portugal Phiture Tempo inteiro.The role of an Enterprise Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
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Enterprise Customer Success Manager Americas
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Aveiro, Portugal Phiture Tempo inteiro.The role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
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Customer Success Regional Team Manager
2 meses atrás
Aveiro, Portugal Canonical Tempo inteiro.Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers,...
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Customer Success Manager
Há 6 dias
Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiroCustomer Success Manager Job DescriptionSqurespace is seeking a highly skilled Customer Success Manager to lead our Customer Success team. The ideal candidate will have a proven track record of driving customer satisfaction and retention, as well as developing and implementing strategies to increase revenue growth.Key Responsibilities:Manage and oversee the...
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Graduate Customer Success Manager
Há 7 dias
Aveiro, Portugal Phiture Tempo inteiroThe role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers...
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Graduate Customer Success Manager
2 semanas atrás
Aveiro, Portugal Phiture Tempo inteiroThe role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers...
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Customer Success Team Manager
1 semana atrás
Aveiro, Aveiro, Portugal Boundlessfellows Tempo inteiroAbout the Role:Squaring the gap between business needs and customer expectations requires a leader with an intricate grasp of the online business landscape. As our Customer Success Team Manager, you will be responsible for crafting a results-driven framework that propels us from a reactive support operation to a proactive, forward-thinking approach. Key...
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Graduate Customer Success Manager
3 meses atrás
Aveiro, Portugal Canonical Tempo inteiroThe role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers...
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Customer Success Regional Team Manager
Há 4 dias
Aveiro, Portugal Phiture Tempo inteiroCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers,...
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Customer Success Regional Team Manager
Há 4 dias
Aveiro, Portugal Phiture Tempo inteiroCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon...
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Customer Success Manager
2 semanas atrás
Aveiro, Aveiro, Portugal Phiture Tempo inteiroAbout This RoleWe are seeking a highly motivated and empathetic Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for developing trust with our customers and providing them with the best possible experience navigating our vast offering.Key ResponsibilitiesDeveloping trust with customers and providing them with...
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Enterprise Customer Success Manager APAC
1 semana atrás
Aveiro, Portugal Phiture Tempo inteiroThe role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
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Enterprise Customer Success Manager Apac
1 semana atrás
Aveiro, Portugal Phiture Tempo inteiroThe role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
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Enterprise Customer Success Manager Americas
1 semana atrás
Aveiro, Portugal Phiture Tempo inteiroThe role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
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Enterprise Customer Success Manager Americas
2 semanas atrás
Aveiro, Portugal Phiture Tempo inteiroThe role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
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Enterprise Customer Success Manager Americas
2 semanas atrás
Aveiro, Portugal Phiture Tempo inteiroThe role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
