Customer Success Engineer

Há 1 mês

Lisboa, Portugal Agicap Tempo inteiro

Lisbon
Software Engineering – CS Engineer /
Permanent - Full-Time /
On-Site
Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.
Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid. Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points.
Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide.
To help us get there we have raised 3 rounds of fundings so far, totalling $121 million, with prestigious VC funds including Greenoaks, Partech and BlackFin. These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people.
We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure
Headcount Growth:

July 2019: 10
July 2020: 50
July 2021: 200
July 2023: +500

You will join the Customer Success team, which is responsible for training, platform customization, and customer follow-up throughout their experience with Agicap
As a member of the Customer Success Tech team, you act as the link between our two largest departments: Sales (contract negotiation and signing) and Customer Success.
Your missions:
In collaboration with the Customer Success, Sales, Product, and Tech teams, your mission will be to provide the client with access to all the necessary information for cash flow management on the platform in a minimum amount of time.
You will be responsible for:
Integrating client data:
For our new clients, you are the technical expert responsible for helping them define the data to be integrated into the tool and the best method for doing so. Your role is therefore key to client satisfaction and long-term retention.
Supporting our clients in implementation:

Understanding the technical and financial needs of B2B clients across all sectors.
Mastering programming languages to automate our internal processes (Python, VBA).
Being proficient in Excel to solve client issues (Excel matrices).
Providing suggestions to clients and other Customer Success services to offer the most suitable solution to their needs, considering technical constraints.
Communicating with stakeholders (internal and external) to ensure the rapid implementation of Agicap.
Creating the tools of tomorrow to facilitate client setup for all CS services in France and globally (Using Cloud technologies with Python).

Participating in team development and process building:

You will contribute to the automation and industrialization of the processes within our CS France teams and eventually globally.
You will have the opportunity to work on a complex technical platform that will serve the entire Customer Success department at Agicap.
You will establish the necessary documentation to facilitate knowledge transfer within the team.
As a true representative of the client internally, you will be responsible for communicating their needs to the product teams to help prioritize new features.

This position can also lead to many opportunities for advancement within Agicap, making it an excellent entry point into the rapidly growing FinTech world.
What we are looking for:

French native level, English fluency.
You are in your final year of business or engineering school or have 1-2 years of experience.
Python holds no secrets for you.
You are versatile and enjoy project management, customer relations, and teamwork.
You know how to prioritize, organize yourself, and communicate effectively.
You are curious, ambitious, and attracted to the startup spirit.
You enjoy tackling new challenges and understanding technical aspects to address them in the best way possible.

What we offer:

Meal vouchers.
100% coverage of public transportation costs.
A key moment to join a rapidly growing startup.
A highly formative, entrepreneurial environment that offers a lot of autonomy and responsibility.
Daily challenges working with executives and CEOs of SMEs.
A dynamic and passionate work atmosphere with a true team spirit to propel Agicap's growth in France and internationally.
A monthly afterwork event.

#J-18808-Ljbffr

  • Customer Success Engineer Team Lead

    2 semanas atrás

    Lisboa, Lisboa, Portugal Agicap Tempo inteiro

    About the RoleWe are seeking a highly skilled Customer Success Engineer Team Lead to join our team at Agicap. As a key member of our Customer Success department, you will be responsible for managing and developing our international Customer Success Engineer team. Your primary focus will be on automating Customer Success Tasks (CTA) to enhance efficiency and...

  • Customer Success Engineer

    4 semanas atrás

    Lisboa, Lisboa, Portugal Agicap Tempo inteiro

    Job DescriptionAgicap is a rapidly growing FinTech company that provides financial management solutions for SMEs and Mid-Market companies. We are seeking a highly skilled Customer Success Engineer to join our team in Lisbon.The ideal candidate will have a strong background in software engineering, excellent communication skills, and the ability to work with...

  • Customer Success Engineer

    2 meses atrás

    Lisboa, Portugal Agicap Tempo inteiro

    .Lisbon Software Engineering – CS Engineer / Permanent - Full-Time / On-Site Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe. Agicap allows CEOs and Finance...

  • Senior Customer Success Engineer Team Lead

    4 semanas atrás

    Lisboa, Lisboa, Portugal Agicap Tempo inteiro

    Customer Success Engineer Team LeadAt Agicap, we're on a mission to revolutionize the way companies manage their cash flow. As a Customer Success Engineer Team Lead, you'll play a critical role in driving our international expansion and ensuring the success of our customers.Key Responsibilities:Lead and manage the international Customer Success Engineer...

  • Customer Success Engineer Team Lead

    3 semanas atrás

    Lisboa, Lisboa, Portugal Agicap Tempo inteiro

    About AgicapAgicap is a fast-growing startup that enables CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers, and get paid. We're reshaping the way companies manage their cash, and we're looking for talented individuals to join our team.The RoleWe're seeking a highly skilled...

  • Customer Success Engineer

    2 meses atrás

    Lisboa, Portugal Agicap Tempo inteiro

    Lisbon Software Engineering – CS Engineer /Permanent - Full-Time /On-SiteCreated in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.Agicap allows CEOs and Finance teams...

  • International Customer Success Engineer Team Lead

    3 semanas atrás

    Lisboa, Lisboa, Portugal Agicap Tempo inteiro

    About the RoleThe CS Engineer Team Lead will be responsible for managing and developing the international Customer Success Engineer team at Agicap Global. This role will focus on automating Customer Success Tasks (CTA) to enhance efficiency and scalability across our operations globally.Key ResponsibilitiesLead and manage the international CS Engineer team,...

  • Senior Customer Success Engineer Team Lead

    4 semanas atrás

    Lisboa, Lisboa, Portugal Agicap Tempo inteiro

    About AgicapAgicap is a fast-growing startup that has revolutionized the way companies manage their cash flow. With over 7,000 customers and a revenue growth of over 100% YoY for the past 3 years, we are one of the most promising scale-ups in Europe.Job DescriptionWe are seeking a highly skilled and experienced Senior Customer Success Engineer Team Lead to...

  • Senior Customer Success Engineer Team Lead

    4 semanas atrás

    Lisboa, Lisboa, Portugal Agicap Tempo inteiro

    About AgicapAgicap is a fast-growing startup that has revolutionized the way companies manage their cash flow. With over 7,000 customers and a revenue growth of over 100% YoY for the past 3 years, we are one of the most promising scale-ups in Europe.Job DescriptionWe are seeking a highly skilled Cs Engineer Team Lead to join our international Customer...

  • Customer Success Engineer

    Há 1 mês

    Lisboa, Portugal Agicap Tempo inteiro

    .Lisbon Software Engineering – CS Engineer / Permanent - Full-Time / On-Site Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe. Agicap allows CEOs and Finance...

  • Customer Success Engineer

    Há 1 mês

    Lisboa, Portugal Agicap Tempo inteiro

    .LisbonSoftware Engineering – CS Engineer /Permanent - Full-Time /On-SiteCreated in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe.Agicap allows CEOs and Finance teams...

  • Customer Success Liaison

    Há 4 dias

    Lisboa, Lisboa, Portugal Guesty Tempo inteiro

    Customer Success Manager:Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth while delivering the best value to guests. With...

  • Customer Success Manager

    1 semana atrás

    Lisboa, Portugal Guesty Tempo inteiro

    .Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth while delivering the best value to guests. With a complete suite of...

  • Customer Success Manager

    3 semanas atrás

    Lisboa, Portugal Guesty Tempo inteiro

    .Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth while delivering the best value to guests. With a complete suite of...

  • Customer Success Engineer

    3 semanas atrás

    Lisboa, Lisboa, Portugal Agicap Tempo inteiro

    About the RoleAs a key member of the Customer Success team at Agicap, you will play a crucial role in ensuring the seamless integration of our clients' data into our platform. Your technical expertise will be instrumental in providing clients with access to all the necessary information for cash flow management in a timely manner.Key...

  • Customer Success Manager

    3 semanas atrás

    Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    Role Summary: We're seeking a highly skilled Customer Success Manager to join our Global Scaled Customer Success organization in Lisbon. As a key member of our team, you will work closely with customers to deliver exceptional customer experiences, drive growth, and ensure long-term success.About the Role: As a Customer Success Manager in our Global Scaled...

  • Customer Success Manager

    4 semanas atrás

    Lisboa, Lisboa, Portugal Finastra Tempo inteiro

    Customer Success ExecutiveWe are seeking a dynamic and results-driven Customer Success Executive to join our Sales and Customer Success organization. As a key liaison between our organization and clients, you will play a pivotal role in ensuring successful onboarding, driving adoption, and fostering lasting relationships.AccountabilitiesOwn various stages of...

  • Customer Success Director

    2 semanas atrás

    Lisboa, Lisboa, Portugal Tbwa ChiatDay Inc Tempo inteiro

    Customer Success DirectorAs the Customer Success Director for EMEA, you will be tasked with leading an outstanding team responsible for driving adoption and long-term value realization for ThousandEyes EMEA based customers. The team partners cross-functionally with every part of the company to advocate for our customers and ensure a high-quality experience...

  • Customer Success Executive

    3 meses atrás

    Lisboa, Portugal Finastra Tempo inteiro

    .ResponsibilitiesWe are seeking a dynamic and results-driven Customer Success Executive, as part of our Sales and Customer Success organization. The Treasury and Capital Markets Business Unit has some of the biggest and most complex financial services organizations in the world, and ensuring we have mutually beneficial relationships is critical to our...

  • Customer Success Manager

    4 semanas atrás

    Lisboa, Lisboa, Portugal Pleo Tempo inteiro

    About PleoPleo is a forward-thinking company that's revolutionizing the way businesses manage expenses. We're looking for a seasoned Customer Success Manager to join our Central Europe team.Job SummaryWe're seeking a highly experienced and customer-centric leader to manage a team of Customer Success Managers (CSMs) in our Central Europe region. As a Manager...