Customer Operations

Há 1 mês


Lisboa, Portugal Mondelez International Tempo inteiro

Customer Operations & Fleet SpecialistAre You Ready to Make It Happen at Mondelez International? Join our Mission to Lead the Future of Snacking. Make It With Pride. You will implement the operational capabilities of the business and support the operational elements for the market. You will coordinate route planning, system capabilities and tools management for the sales team.
How you will contribute You will:
Coordinate and initiate customer and employee master data changes for sales including processing of data.Support the implementation of organizational realignments for master data and administrative processes.Support the revision/development of relevant sales policies and administrative processes including the provision in suitable media.Test for system implementation and system changes working closely with sales as well as various internal departments and external service providers.Identify and implement master data simplification opportunities.What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge:
Experience in customer service, logistics or sales supportBasic knowledge of sales systems and tools (including SAP and MS Excel)Solid communication and problem solving skillsAbility to handle and resolve multiple queries, respond quickly and maintain composureWhat you need to know about this position This position involves the Coordination and management of the whole process of disputes regarding the responsibility of the commercial team. Management of disputes with the commercial team, disputes with or without incidence in order to ensure the approval or the complaint in case of dispute, in due time.
Also responsible for maintaining records and documents of Fleet, monitoring current market trends of fleet vehicles, assist with budgets, and policy and fleet procedures. Responsible for fleet management and liaising and communicating with the main fleet stakeholders: the global fleet manager, the procurement team and the Overheads team on budget issues.
Your primary accountabilities would be To welcome all disputes addressed to the commercial team; To do the screening by client / KA and analyze if documents meet all the legal requirements.To analyze the disputes based on: promotional plans, contract information and ad-hoc agreements provided by the Key Account. Determine whether the document issued by the customer is valid or if requires filling a complaint.Present to the Key Accounts the conclusions of the analysis of disputes with the following procedure recommendations.Approve in SAP the dispute after the approval of the responsible KA.To grant that SAP disputes are assigned to the correct Key Account, and take the corrective action if they are not.Report Trade Deals accruals, availability and ageingPartnering with the CS&L team.Help achieve business and commercial objectives by improving processes and reportsManage fleet maintenance schedules, budget and costs. Perform administrative support dutiesEducation / Certifications / Knowledge Degree in Management/Economy/Marketing/Computer Science/Applied Mathematics (Preferred)Professional Experience Experience in Sales 0-3 years (Preferred)Experience in an Administrative role 1-2 years (Preferred)Experience in Account Management 1-2 years (Preferred)Languages Portuguese (Required)English (Required)Spanish (Preferred)Relocation Support Available?No Relocation support available
Excited to grow your career?We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply
Mondelez International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

#J-18808-Ljbffr



  • Lisboa, Portugal Rival Tempo inteiro

    We believe it takes great people to create a great product. That's why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000...


  • Lisboa, Portugal Pipedrive Tempo inteiro

    We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000...


  • Lisboa, Portugal Idera, Inc. Tempo inteiro

    **About Xblend**: Xblend is searching for a Customer Success Operations Manager to support a successful Customer Success team that fosters positive customer experiences and interactions for Xblend’s software brands, Xray and Xporter. Xray, a market-leading test management solution for Jira users, offers an intuitive and comprehensive test management...


  • Lisboa, Portugal KPMG Tempo inteiro

    **Manager - Customer, Strategy & Operations** - KPMG is a global network of professional services firms providing Audit, Tax and Advisory services, currently operating in 146 countries with more than 227.000 people around the world. - In Portugal, with offices in Lisbon and Oporto, we’re one of the leading audit and advisory firms, counting with a team of...


  • Lisboa, Portugal AbbVie Tempo inteiro

    **Company Description** **Key Responsibilities** - Support all activities related to customer support, credit analysis, and collections. - Assist in the control and distribution management of vaporizers. - Support billing and distribution operations with 3PL. - Maintain customer and product master data. - Manage stocks with 3PL, including reconciliations,...


  • Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    Job Title: Operations Director for Fleet and Customer ExcellenceThe Operations Regional Director role at Indie Campers is a pivotal position responsible for leading the UK, Ireland & Nordics operations regional team. As a key member of the management team, you will oversee daily operations to drive results on fleet availability, customer satisfaction, and...


  • Lisboa, Lisboa, Portugal Rival Tempo inteiro

    We're seeking a talented Operations Efficiency Specialist to join our Transaction Services Team at Rival. This role will play a key part in optimizing, streamlining, and accelerating our billing and payment processes.About the RoleAs an Operations Efficiency Specialist, you'll work closely with revenue teams to enhance efficiency and deliver an exceptional...


  • Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

    About the RoleWe are seeking an experienced Customer Service Operations Specialist to join our team in Portugal. In this role, you will be responsible for implementing operational capabilities of the business and supporting the operational elements for the market.


  • Lisboa, Lisboa, Portugal Maersk Tempo inteiro

    Maersk, a global leader in integrated logistics, is seeking a Customer Experience Operations Manager to join their team. This exciting role offers the opportunity to drive closures and provide high-level customer service orientation. The successful candidate will have solid experience with logistics/supply chain and related areas, as well as good knowledge...


  • Lisboa, Lisboa, Portugal Bloq Tempo inteiro

    At Bloq.It, we've developed the world's leading smart locker solution to simplify online deliveries. Our goal is to make these processes more cost-effective and environmentally friendly. After experiencing 1000% growth over three years in a row, we're now the fastest-growing Smart Locker company globally and one of the quickest scale-ups in Europe.We're...


  • Lisboa, Portugal Dashlane Tempo inteiro

    **About Dashlane** Dashlane's mission is to make security simple for millions of organizations and their people. We empower businesses of every size to protect company and employee data while helping everyone easily log in to the accounts they need—anytime, anywhere. Over 17 million users and 20,000 businesses in 180 countries use Dashlane for a faster,...


  • Lisboa, Lisboa, Portugal Mondelez International Tempo inteiro

    Mondelez International Opportunity: We are looking for an individual to fill the role of Customer Operations Specialist to lead our commercial team in the coordination and management of disputes, fleet management, and administrative support duties.Key ResponsibilitiesCoordinate and initiate customer and employee master data changes for sales including data...


  • Lisboa, Lisboa, Portugal Bloq Tempo inteiro

    At Bloq.it, we're revolutionizing the smart locker industry with our innovative solutions. As a leading provider of smart locker systems, we're committed to delivering efficient and sustainable online delivery solutions.About UsWe've experienced rapid growth, increasing by 1000% in just three years, making us the fastest-growing Smart Locker company in the...


  • Lisboa, Portugal FREE NOW Tempo inteiro

    **_Location_**_: We are flexible! Come and join us either in Barcelona, Madrid or Lisbon_ FREENOW for Business is the Mobility Super App for Businesses. Our 30,000+ clients across Europe have access to a cutting edge software products: - FREENOW for Business Travel: Our mobility super app enables travel managers to track costs and coordinate travel...


  • Lisboa, Lisboa, Portugal Binance Tempo inteiro

    Binance, a leading global blockchain ecosystem, seeks an experienced Customer Support representative to establish and expand our customer support operations. This role is crucial for delivering exceptional service standards and sustaining high customer satisfaction.Key Responsibilities:Handle high volumes of live chat and phone calls efficientlyIdentify and...


  • Lisboa, Portugal Coverflex Tempo inteiro

    **Hi there!**: **Our Customer Operations Team is growing and we are looking for someone special to support our customers throughout their journey at Coverflex, from day one to the renewal of their subscription.***: **About Us**: Compensation is more than a paycheck, and traditional approaches don't adequately reflect it or the way people work today. We're...


  • Lisboa, Lisboa, Portugal Mondelez España Galletas Production Slu Tempo inteiro

    Job SummaryWe are seeking a highly skilled Customer Operations Coordinator to join our team at Mondelez España Galletas Production Slu. In this role, you will be responsible for implementing operational capabilities and supporting the operational elements for the market.Key ResponsibilitiesCoordinate and initiate customer and employee master data changes...

  • Regional Operations Director

    2 semanas atrás


    Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    At Indie Campers, we are seeking an experienced Regional Operations Director to lead our UK, Ireland & Nordics operations team. This pivotal role will be responsible for managing a team focused on executing regional processes, overseeing daily operations, and driving results in fleet availability, customer satisfaction, and operational efficiency.Job...


  • Lisboa, Portugal Clipboard Health Tempo inteiro

    **Why Clipboard Health Exists**: We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals,...


  • Lisboa, Lisboa, Portugal Indie Campers Tempo inteiro

    Job OverviewIndie Campers is seeking a skilled Customer Support Operations Specialist to join our team. In this role, you will play a pivotal part in refining and optimizing our customer support services. As a key member of our team, you will be responsible for analyzing data to identify trends, issues, and opportunities for improvement, developing...