Customer Success Manager

Há 15 horas


Lisboa, Portugal Enghouse Tempo inteiro

.Enghouse Interactive is looking for a CSM/ Technical Account Manager to join our team in Portugal This is a remote role for candidates based out of Lisbon only. We are looking to hire experienced sales candidates with exposure to selling contact center solutions to B2B clients.Who We Are:At Enghouse Interactive's Market Research and Communities unit, we are industry pioneers with over 50 years of experience. Our mission is to empower businesses, from private consultancies to multinational enterprises, with cutting-edge technology and services that enable the creation of powerful, custom insight solutions.Responsibilities:As a high-energy, results-driven CSM/Technical Account Manager, you will play a pivotal role in ensuring our customers'(B2B) success and satisfaction. Reporting to the General Manager of the Market Research business, your responsibilities will include:Customer Health and Success: Drive product and new feature adoption, ensuring value realization, retention, and growthSales Pipeline Development: Establish and manage a sales pipeline of product opportunities to support annual revenue quota.Customer Advocacy: Represent customers' (B2B) needs across product, engineering, sales, and marketing to deliver the best experiencesRenewals and Expansions: Work with the team to ensure successful renewals and identify new opportunities for expansionPipeline Management: Proactively update and maintain your pipeline using SalesforceClient Relationship Management: Serve as the primary point of contact for assigned accountsProject Management: Ensure efficient execution of internal initiatives to improve customer successEngagement Across Business Areas: Collaborate with various levels of management, from Directors to C-level executives, across clinical and technical areas.Business Reviews: Develop and conduct regular business reviews with clients to measure progress and identify improvement opportunities.5+ years of hands on experience selling contact center solutions to B2B client is a mustExperience within the Sales team as a strategic Customer Success Manager, Sales / Account ManagerExperience in the SaaS or Enterprise software industry requiredUnderstanding of the market research industry with great interpersonal skillsPast experience of doing direct sales with customers (B2B)Fluency in English and Portuguese is a must, both written and verbalCandidates from Lisbon preferredEligibility to work in the country without sponsorshipWhat We Offer:Play a key role in driving customer success and satisfaction.Work in a collaborative and dynamic global team environment.Salary package with performance-based incentives


  • Customer Success Manager

    3 meses atrás


    Lisboa, Portugal Enghouse Tempo inteiro

    **Who We Are**: At Enghouse Interactive's Market Research and Communities unit, we are industry pioneers with over 50 years of experience. Our mission is to empower businesses, from private consultancies to multinational enterprises, with cutting-edge technology and services that enable the creation of powerful, custom insight solutions. **The Role and What...


  • Lisboa, Portugal Zendesk Tempo inteiro

    Job Description **We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a pivotal role in shaping the team's success and making an immediate impact. If you're a visionary leader eager to build, inspire, and lead in a...


  • Lisboa, Portugal Zendesk Tempo inteiro

    .Job DescriptionPlease note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role.We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a...


  • Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    .Please note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role.Job DescriptionWe're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a...


  • Lisboa, Portugal Enghouse Tempo inteiro

    **Who We Are**: At Enghouse Interactive's Market Research and Communities unit, we are industry pioneers with over 50 years of experience. Our mission is to empower businesses, from private consultancies to multinational enterprises, with cutting-edge technology and services that enable the creation of powerful, custom insight...

  • Manager, Customer Success

    4 meses atrás


    Lisboa, Portugal PagerDuty Tempo inteiro

    PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! Why We Need You We are seeking an experienced and strategic leader to join our team as the Manager of Commercial Customer...


  • Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    Job DescriptionPlease note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role. We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a...


  • Lisboa, Portugal Zendesk, Inc. Tempo inteiro

    Job Description Please note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role.We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a...


  • Lisboa, Portugal Zendesk Tempo inteiro

    By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.Job Description Please note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this...


  • Lisboa, Portugal Zendesk Tempo inteiro

    Job DescriptionPlease note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role.We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll...


  • Lisboa, Portugal Zendesk Tempo inteiro

    Job DescriptionPlease note, you must have the right to work in Portugal to be a suitable candidate for this position. We cannot provide visa sponsorship for this role.We're thrilled to offer an incredible opportunity for a Manager to lead our first-ever Scaled Customer Success team in Lisbon! As the driving force behind this new initiative, you'll play a...


  • Lisboa, Portugal Full Fabric Tempo inteiro

    .OverviewDo you enjoy going deep into a product? Working with customers? Thrive in solving different challenges with intricate solutions? Are you open to feedback and use it to drive positive growth for yourself and others? If so, consider joining our dynamic and innovative Ed Tech company as a Customer Success Manager, where you will play a crucial role in...

  • Customer Success Manager

    3 meses atrás


    Lisboa, Portugal Picus Tempo inteiro

    .Are you passionate about technology and enjoy explaining complex solutions in a way that everybody gets excited? If so, read on!About PicusPicus Security is a place where exceptional people gather to do their best work. We convert new ideas to exceptional solutions and great customer experiences. Bring passion and dedication to your job and there's no...

  • Customer Success Manager

    3 meses atrás


    Lisboa, Portugal Salsify Tempo inteiro

    Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless,...


  • Lisboa, Portugal Pleo Tempo inteiro

    .Customer Success Enablement Manager Location: Lisbon Team: Operations Excellence Cash is old school. Out-of-pocket expenses suck. Workplaces need to be more trusting, progressive and – that's right, we're gonna say it – fun. The Pleo product ends out of pocket spending and gets rid of the outdated manual expensing process. The best part is when you join...

  • Customer Success Manager

    4 meses atrás


    Lisboa, Portugal Itransition Tempo inteiro

    We're searching for skilled 100% Remote Customer Success Managers / Account Managers in Portugal to become part of our international IT consulting team **Required skills**: - +3 year of work experience as a project manager or account manager on IT Consulting or software development environment - Positive and negative IT project management experience -...

  • Customer Success Manager

    2 meses atrás


    Lisboa, Portugal Picus Tempo inteiro

    .Are you passionate about technology and enjoy explaining complex solutions in a way that everybody gets excited? If so, read on! About Picus Picus Security is a place where exceptional people gather to do their best work. We convert new ideas to exceptional solutions and great customer experiences. Bring passion and dedication to your job and there's no...


  • Lisboa, Portugal Full Fabric Tempo inteiro

    **Overview***: Do you enjoy going deep into a product? Working with customers? Thrive in solving different challenges with intricate solutions? Are you open to feedback and use it to drive positive growth for yourself and others? If so, consider joining our dynamic and innovative Ed Tech company as a Customer Success Manager, where you will play a crucial...


  • Lisboa, Portugal Pleo Tempo inteiro

    .Customer Success Enablement ManagerLocation: LisbonTeam: Operations ExcellenceCash is old school. Out-of-pocket expenses suck. Workplaces need to be more trusting, progressive and – that's right, we're gonna say it – fun. The Pleo product ends out of pocket spending and gets rid of the outdated manual expensing process. The best part is when you join us...


  • Lisboa, Portugal Idera, Inc. Tempo inteiro

    **About Xblend**: Xblend is searching for a Customer Success Operations Manager to support a successful Customer Success team that fosters positive customer experiences and interactions for Xblend’s software brands, Xray and Xporter. Xray, a market-leading test management solution for Jira users, offers an intuitive and comprehensive test management...