Senior Customer Support Consultant
3 semanas atrás
Title: Senior Customer Support ConsultantType: FulltimeTerms: OnsiteLocation: Only considering applications-based in Cape Town, South Africa and Lisbon, PortugalWho are we?RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa. Our benefits include equity, formal training budget allowance, annual hotel allowance, as well as birthday and Christmas vouchers.Interested? Keep reading onWhat we need?The Senior Customer Support Consultant (SCSC) is crucial in elevating our customer support quality and ensuring the seamless operation of our customer support team. The SCSC will guide Customer Support Consultants (CSCs) towards excellence, foster product expertise, manage complex escalations, and contribute to our knowledge base, ensuring our team is equipped to deliver outstanding service.What will you be doing?In addition to meeting your defined target on the CSC Performance Framework, your main duties as a SCSC will be to:Conduct QA for CSC email and phone interactions, scaling by stripe level, and communicate needs for improvement-driven training based on QA findings.Lead new product release validations.Address complex customer issues as an escalation point, including enforcing precise bug logging and resolution follow-ups.Actively contribute to the creation and maintenance of knowledge base articles, guru cards, and canned responses following our measurable framework.Requirements?Non-negotiable: Fluent in German or DutchHas 2+ years' experience in a service-oriented, technical or customer support role as 2IC or in a leadership roleHotel (front desk/reservations) / and or hospitality experience (advantageous)Excellent interpersonal skills, consistently amicable and responsive in dealing with all people, both externally and internallyTechnical proficiency in working on different systems (training will be provided)#J-18808-Ljbffr
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Senior Customer Support Consultant
2 meses atrás
Lisboa, Portugal Roomraccoon Hotel Tech Tempo inteiroTitle: Senior Customer Support Consultant Type: Full-time Terms: Onsite Location: Only considering applications based in Cape Town, South Africa, and Lisbon, Portugal What we need? The Senior Customer Support Consultant (SCSC) is crucial in elevating our customer support quality and ensuring the seamless operation of our customer support team. The SCSC will...
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Senior Customer Support Consultant
2 meses atrás
Lisboa, Portugal Roomraccoon Hotel Tech Tempo inteiroTitle: Senior Customer Support Consultant Type: Full-time Terms: Onsite Location: Only considering applications based in Cape Town, South Africa, and Lisbon, PortugalWhat we need? The Senior Customer Support Consultant (SCSC) is crucial in elevating our customer support quality and ensuring the seamless operation of our customer support team. The SCSC will...
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Senior Customer Support Consultant
2 meses atrás
Lisboa, Portugal Roomraccoon Tempo inteiroTitle: Senior Customer Support Consultant Type: Fulltime Terms: Onsite Location: Only considering applications-based in Cape Town, South Africa and Lisbon, Portugal Who are we? RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system. Our diverse team of...
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Senior Customer Support Consultant
Há 2 dias
Lisboa, Portugal Roomraccoon Tempo inteiroTitle: Senior Customer Support Consultant Type: Fulltime Terms: Onsite Location: Only considering applications-based in Cape Town, South Africa and Lisbon, Portugal Who are we?RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.Our diverse team of...
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Senior Customer Support Consultant
Há 1 mês
Lisboa, Portugal Roomraccoon Tempo inteiroTitle: Senior Customer Support Consultant Type: Fulltime Terms: Onsite Location: Only considering applications-based in Cape Town, South Africa and Lisbon, PortugalWho are we? RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system. Our diverse team of...
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Senior Customer Support Consultant
Há 7 dias
Lisboa, Portugal Roomraccoon Tempo inteiroTitle: Senior Customer Support Consultant Type: Fulltime Terms: Onsite Location: Only considering applications-based in Cape Town, South Africa and Lisbon, PortugalWho are we? RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system. Our diverse team of...
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Senior Customer Support Consultant
2 meses atrás
Lisboa, Portugal Roomraccoon Tempo inteiroTitle: Senior Customer Support Consultant Type: Fulltime Terms: Onsite Location: Only considering applications-based in Cape Town, South Africa and Lisbon, PortugalWho are we? RoomRaccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system. Our diverse team of...
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French Senior Customer Support Agent In Lisbon
4 semanas atrás
Lisboa, Portugal Customer Labs Tempo inteiroAbout the job We help companies modernize technology, reimagine processes, and transform experiences, so they stay ahead in a fast-changing world. We are looking for a senior content moderator to support our team. The primary purpose is to answer customers' B2C and B2B queries via phone, e-mail, or chat; identify the client's problem; troubleshoot them to...
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French Senior Customer Support Agent In Lisbon
4 semanas atrás
Lisboa, Portugal Customer Labs Tempo inteiroAbout the job We help companies modernize technology, reimagine processes, and transform experiences, so they stay ahead in a fast-changing world. We are looking for a senior content moderator to support our team. The primary purpose is to answer customers' B2C and B2B queries via phone, e-mail, or chat; identify the client's problem; troubleshoot them to...
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French Senior Customer Support Agent In Lisbon
3 semanas atrás
Lisboa, Portugal Customer Labs Tempo inteiroAbout the jobWe help companies modernize technology, reimagine processes, and transform experiences, so they stay ahead in a fast-changing world. We are looking for a senior content moderator to support our team. The primary purpose is to answer customers' B2C and B2B queries via phone, e-mail, or chat; identify the client's problem; troubleshoot them to...
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German Senior Customer Support Agent In Lisbon
4 semanas atrás
Lisboa, Portugal Customer Labs Tempo inteiroAbout Lisbon Lisbon is a rewarding destination where the modern architecture blends into old neighborhoods perfectly. You can always find a good restaurant for seafood or bacalhau on the next corner at a low price with a sea view. About the job We help companies modernize technology, reimagine processes and transform experiences, so they stay ahead in a...
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Lisboa, Portugal Customer Labs Tempo inteiroReference: COLI About LisbonLisbon is a rewarding destination where the modern architecture blends into old neighborhoods perfectly. You can always find a good restaurant for seafood or bacalhau on the next corner at a low price with a sea view.About the jobWe help companies modernize technology, reimagine processes and transform experiences, so they stay...
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French Senior Customer Support Agent In Lisbon
4 semanas atrás
Lisboa, Portugal Customer Labs Tempo inteiroAbout the jobWe help companies modernize technology, reimagine processes, and transform experiences, so they stay ahead in a fast-changing world. We are looking for a senior content moderator to support our team. The primary purpose is to answer customers' B2C and B2B queries via phone, e-mail, or chat; identify the client's problem; troubleshoot them to...
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German Senior Customer Support Agent In Lisbon
3 semanas atrás
Lisboa, Portugal Customer Labs Tempo inteiroAbout LisbonLisbon is a rewarding destination where the modern architecture blends into old neighborhoods perfectly. You can always find a good restaurant for seafood or bacalhau on the next corner at a low price with a sea view.About the jobWe help companies modernize technology, reimagine processes and transform experiences, so they stay ahead in a...
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German Senior Customer Support Agent In Lisbon
4 semanas atrás
Lisboa, Portugal Customer Labs Tempo inteiroAbout Lisbon Lisbon is a rewarding destination where the modern architecture blends into old neighborhoods perfectly. You can always find a good restaurant for seafood or bacalhau on the next corner at a low price with a sea view.About the job We help companies modernize technology, reimagine processes and transform experiences, so they stay ahead in a...
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German Senior Customer Support Agent In Lisbon
2 meses atrás
Lisboa, Portugal Customer Labs Tempo inteiroReference: COLI About Lisbon Lisbon is a rewarding destination where the modern architecture blends into old neighborhoods perfectly. You can always find a good restaurant for seafood or bacalhau on the next corner at a low price with a sea view.About the job We help companies modernize technology, reimagine processes and transform experiences, so they stay...
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French Senior Customer Support Agent In Lisbon
2 meses atrás
Lisboa, Portugal Customer Labs Tempo inteiroReference: COLI About Lisbon Lisbon is a rewarding destination where the modern architecture blends into old neighborhoods perfectly. You can always find a good restaurant for seafood or bacalhau on the next corner at a low price with a sea view.About the job We help companies modernize technology, reimagine processes and transform experiences, so they stay...
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German Senior Customer Support Agent In Lisbon
4 semanas atrás
Lisboa, Portugal Customer Labs Tempo inteiroAbout LisbonLisbon is a rewarding destination where the modern architecture blends into old neighborhoods perfectly. You can always find a good restaurant for seafood or bacalhau on the next corner at a low price with a sea view.About the jobWe help companies modernize technology, reimagine processes and transform experiences, so they stay ahead in a...
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French Senior Customer Support Agent In Lisbon
2 meses atrás
Lisboa, Portugal Highmark Senior Living Tempo inteiroReference: COLI About Lisbon Lisbon is a rewarding destination where the modern architecture blends into old neighborhoods perfectly. You can always find a good restaurant for seafood or bacalhau on the next corner at a low price with a sea view. About the job We help companies modernize technology, reimagine processes and transform experiences, so they stay...
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Customer Support Agent
3 semanas atrás
Lisboa, Portugal Customer Labs Tempo inteiroPosition: German Customer Support Agent (Video streaming)Location: Lisbon, PortugalEmployment type: Full-time DUTIES AND RESPONSIBILITIES: Communicate with customers using various channels (telephone, email and chats) Ensure customer satisfaction and provide professional customer support Handle customer complaints, provide appropriate solutions and...